Crate & Barrel

Name: Crate & Barrel
Address: 1000 Ross Park Mall Drive, Pittsburgh, PA, 15237, US
Telephone: (412) 630-8001
Price range: $$
Rating: 3.4

Crate & Barrel: Attentive service and curated furnishings for every home.

3.4(5 reviews)

retail-store

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About

Crate & Barrel at 1000 Ross Park Mall Dr, Pittsburgh, PA 15237 is a furniture and home goods store offering a broad selection of furnishings and gifts. Customers praise attentive, non-pressuring service, with kudos to Lilly Gash and Felicia K for thorough, helpful assistance and even over-the-phone orders. The entrance is near L.L. Bean. Reviews show a mix of highly positive and frustrated experiences.

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Location

1000 Ross Park Mall Dr, Pittsburgh, PA 15237, USA

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Information

1000 Ross Park Mall Drive

Pittsburgh, PA, 15237

(412) 630-8001 www.crateandbarrel.com/stores/ross-park-mall/str656

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Services

Furniture Showroom

Browse contemporary sofas, sectionals, chairs, tables, and bedroom sets with expert design assistance.

Home Decor & Gifts

Find unique decorative accents, tableware, kitchen essentials, and gift items for any occasion.

In-Store Design Consultation

Personalized service from associates like Lilly and Felicia to help select and coordinate pieces.

Special Order & Shipping

Arrange for in-stock items to be pulled, inspected, and shipped directly to your home.

Living Room Collections

Complete living room sets including sectionals, sofas, and complementary furniture.

3.40 · 5 reviews

Overall rating

Marlene Wirfel

via Google

· 10 months ago

Crate and Barrel, Not this specific store has been the worst store I have ever dealt with. I ordered my living room from them. The couch fell apart immediately but they could have cared less. Spent 2k on chairs that have button popping out. Customer Service sucks, you can't call and get a hold of a human and then they changed CC companies and today I received a charge on my card that i can not get a hold of anyone to address. So years after I bought my living room, I am obviously still frustrated with the way what a should be "high end" store purchase went and is still going.

Peter Withheld

via Google

· 1 year ago

Great service and a great selection. The staff were extremely attentive and helpful even near closing time and clearly enjoy their work. Note that the entrance is next to L.L. Bean, not in the middle of the mall.

Jennifer Clegg

via Google

· 1 year ago

I really wanted to enjoy shopping here. As soon as I walked in, I was blasted with freezing air. I’ve never experienced such cold. It’s almost as if they’re trying to keep customers out. I saw other people leave immediately after they entered as well. Would like to come back without having to wear a snowsuit.

Adam Lowe

via Google

· 1 year ago

We had a great experience working with Lilly Gash at this store. She took her time helping us pick out a sectional couch and never made us feel pressured into buying. Great team here!

Angela Pastor

via Google

· 1 year ago

This review is mainly for Miss Felicia K who is a C&B store associate at the Ross Park PA location, store #656. Felicia was exceptional in every possible way! I have had bad experiences with the customer service at the store in Lyndhurst, Ohio, and decided to call a location in another state nearby. I explained my past experiences with C&B, and Felicia was not only compassionate and understanding, but patient and kind. She treated me exactly as a customer should be treated. I called the Ross Park store to inquire as to whether or not I could have them pull an in stock store item from their shelf, ensure it was in new and excellent condition, for me and have it shipped directly to my home. Felicia didn't hesitate to help me. She was an absolute gem! I adore her fun personality. She worked with me over the phone to get my order in and I just received it today! The faux fur throw I ordered is indeed in perfect condition, and I can tell that my order was treated with care. From now on, I will call the Ross Park location and ask for Miss Felicia K to help me again with products and future orders, because Felicia went above and beyond and I couldn't be happier with the outcome of my experience through her with C&B. Thank you again Felicia! You are truly the BEST!!! :)

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