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Sandy Youngvia Google

about 1 month ago

Happy to use Crest Clean deep cleaning services once again at my disabled father's apartment. They were super detailed and very kind to my father and his Dog cookie! I will continue to recommend them based on their customer service alone! They are always so nice to talk to and are sure to address everything I need done in a way that is unmatched! Thank you Crest Clean!

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Kaylin Franklinvia Google

about 2 months ago

I contacted Crest Clean AZ to set up bi weekly cleaning for my 900 sq ft townhome. I was told the first clean would be more extensive, which I understood and agreed to. I was given a price range of $180 to $240, but I was specifically reassured over the phone that they did not expect the cost to exceed $180. Based on that reassurance, I agreed to book the service. I would not have booked if I believed the price would be anywhere near $240. The cleaners were in my home for less than two hours and this was not a deep clean service. After the cleaning was completed, I was contacted and told the charge would be $240. At no point before the cleaning began was I notified that the cost would be higher or asked to approve a price increase. I questioned the amount and asked to speak with a manager. I explained that if the price was going to exceed what I was led to expect, I should have been contacted before the service started so I could approve or decline it. After hours of back and forth and being told someone would call me back, I was told I had two options: allow my card to be charged $240 or be sent an invoice for $240. I clearly stated that I did not consent to either option. I only consented to $180, which was the amount reflected in the quote I signed. Despite this clear lack of consent, my credit card was charged anyway. I disputed the charge with my credit card company. After reviewing the quote, invoice, and contract, the bank ruled in my favor. Providing a price range does not remove the obligation to communicate changes and obtain customer approval before charging more. Being told I would either be charged or invoiced despite explicitly withholding consent is unacceptable. Based on this experience, I would not trust this company with future service.

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Caitlin Woodvia Google

5 months ago

Crest Clean has been cleaning my house for months. They do amazing job. It's so nice to have the whole house clean at one time! They are easy to schedule with and add on services when needed. They also show up when they say they will and communicate any time needed.

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Amanda Raevia Google

5 months ago

I couldn’t be happier with this cleaning service! From start to finish, the team is professional, friendly, and incredibly thorough. They always arrive on time, bring all their own supplies, and pay attention to every detail to make the house feel fresh and welcoming. What really stood out was their efficiency and care. They treated my home with respect, worked quickly without cutting corners, and left everything looking better than I could have imagined. Scheduling was very convenient and easy. I would absolutely recommend Crest Clean to anyone looking for a dependable, high-quality cleaning company. I’ll definitely be hiring them again!

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Briseyda Perezvia Google

7 months ago

Impressive Service from CrestClean! I was referred to CrestClean by a friend, and I’m so glad I followed their recommendation. From the moment the team arrived, they were professional, efficient, and incredibly detail-oriented. My baseboards looked amazing! What stood out most was their attention to detail and the friendly, respectful attitude of the crew. It’s clear that CrestClean takes pride in their work. I’ll definitely be using their services again and recommending them to others! From start to finish, the team was professional, friendly, and incredibly thorough. They arrived on time which is another thing I liked since the team I hired before would always be late.