Heather Podruchny
I had a very uncomfortable experience hoping to consign some items with the shop in the late afternoon of December 11. The person I was dealing with was a young woman who was not Cris. My clothes included labels such as Belstaff, Alaia, Allegra Hicks, Whistles, AS98, Clements Ribeiro, Marni and others. She came across very smug and when I asked for feedback on why she would not take one piece or another, was only told either a) I have too much stock or b) I don't the customer for this. I asked about bringing one pair of shoes back during the summer and was informed they would not take it due to a very small smudge on the shoe. I suggested that I could fix it and was informed that she would remember that the smudge had been there, so she would never take it knowing that. Rather than gain a customer (after consigning stock), they lost a customer (and a potential consigner of summer Missoni and DvF and other clothing). My clothing is definitely colourful, but I had also specifically brought in more "interesting" clothing than boring items. Perhaps they only want animal prints and black or navy or white items.
