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Crouch - Fraser Hart
Crouch - Fraser Hart: Luxury watches and fine jewelry, with attentive service in Cardiff.
3.5
Jewelry Store
$$$
Crouch - Fraser Hart: Luxury watches and fine jewelry, with attentive service in Cardiff.
Located at 30 Grand Arcade, St Davids Centre, Cardiff CF10 2ER, Crouch - Fraser Hart offers a wide range of jewelry and high-end watches. Customers praise friendly staff, the ability to try on displays, and ordering in sought-after pieces like Rolex, Breitling, and TAG. Some reviews warn of service delays and communication issues, underscoring the importance of attentive customer care.
No photos available
Expert guidance and sales of high-end watches from brands like Rolex, Breitling, and TAG Heuer, with ordering options for unavailable models.
Curated collection of engagement rings, diamond jewelry, and platinum pieces for special occasions.
Professional repair and maintenance services for watches, including parts replacement and valuations (note: timelines may vary).
Repair services for jewelry items, such as ring resizing and stone setting, with associated costs.
One-on-one assistance to try on watches, verify authenticity, and find the perfect piece to match your style.
Overall rating
Jane Williams
Excellent service and polite professional staff
Ayub Az
While Randomly walking past I saw my dream watch in the window. I was surprised as they’re quite rare in the UK & I haven’t seen shops selling it. Wendy was great & helped me confirm it’s the right watch via its code & also showing me similar models that are often confused with it. I left the store a very happy man. Thank you for such a beautiful timepiece
John Gundersen
Very happy with service from Daniel. Can only highly recommend
Christopher Binks
Sleazy sales staff, very pushy, asking me how likely I would be to return to complete the purchase that day - not a nice sales experience
Yussef Lodwig
Very poor service from this company. They sent my Rado watch away on the 1st of December, avoided answering my emails and eventually took my call and was told that it was back in store. ..on the 21st of March. Frustration for the lack of communication and that the watch wasn't repaired or serviced as I had requested, we paid a deposit which they wouldn't refund, even though nothing was done with my watch. They claimed it was for postage and insurance purposes. None of which was explained in the original meeting. I would not recommend using these jewelers when there are plenty of other options so nearby.
Gareth Morgan
I bought a bell and ross watching back in February, it had to go in for repair in June. I have still not had the watch back 6 months later. The service I have received is terrible. I chased the watch up in October I was then told that they had a valuation for the repair and I had to accept it before they did work on the watch. I'd I hadn't rang to check them they would of had the watch for years!! I then rang in end of November and was told by a member of staff that my watch would be ready second week of December. Rang Monday 16th December was told they are still waiting on parts for the watch and they would call me back the same day, nothing back. Called today 17th December women was very rude on the phone as if she didn't want to speak to me and as if It was my fault. Iv had better service in argos on a £50 watch. Soon as they take your money then the service is shocking, I will never again buy anything from here again. Take your buisness else where. My watch apparently will be ready by January time, but I'll probably have to chase them myself because they will not contact me. Pathetic service.
