Emily Truong
I brought my fully indoor cat here due to significant itching and scabbing under her chin and neck. At the initial visit with Dr. Bhinder, I specifically raised concern about possible flea exposure, as someone in our household regularly has contact with a dog that goes outdoors. Despite this, no flea exam or flea preventative was discussed or provided. The exam was limited, and the diagnosis focused on a suspected allergic reaction with secondary infection. Because my cat is anxious with vets, I had to schedule a second appointment and give her Gabapentin (sedative) before the appointment. The planned treatment was to clip and clean the scabs and administer antibiotics (Depo Medrol and Solovecin). At that appointment, the clinic had overbooked and there were no rooms or vet techs available to treat my cat. After being there for 1.5 hours, a vet assistant informed me they could not locate any scabs, the sedative wore off by the time they gave the antibiotics, and they failed to put a cone on her. After they returned my cat, I still felt the scabs under her chin and neck. I was sent home with just antiseptic wipes. Over the next few days, her scabs worsened. I later found flea dirt on her underside, confirming flea exposure and explaining her symptoms. Fleas were never identified, ruled out, or treated during either visit, despite being raised as a concern from the beginning. Watching my cat continue to suffer while the underlying cause of her condition went unaddressed was incredibly upsetting. I understand that anxious cats can make exams challenging, but I was disappointed that a common and treatable cause of itching was not addressed, especially given the cost and multiple visits. Based on my experience, I would encourage pet owners to seek a second opinion if their concerns persist.






