Katherine Bluff
We called for a plumbing repair today, and specifically asked for a call when someone was on their way. We called back hours later to check the status, as we had heard nothing, and the gal that answered the phone told us the tech tried to call and there was no answer but someone on site let them in and the repair had been handled. We asked where? They repeated our PO Box address (the mailing address we had on file) to us and sent an invoice for work that was never performed. I couldn’t make this up if I tried. Now apparently they are “sending a tech right away.” The gal who answered the phone sounded like she was either dead asleep or high. I am very disappointed with the way the admin is being handled and will update my review if they remedy. If not I will be reporting them to the BBB.
