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Nathaniel Krebsvia Google

about 1 month ago

I’ve been a customer at Devon’s for several years now. I’ve made purchases from my wife’s wedding ring to my daily watch. The staff is great, helpful and welcoming; However, I’d like to put the spotlight on Dawn, she is amazing. Dawn was personable, inviting, informative and a great person to deal with. She exceeds your average in customer service. Dawn and the rest of the Devon’s employees’ made me enjoy spending my time and money there. I will continue to come back.

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Yosef Sekandervia Google

about 1 month ago

An outstanding five-star experience at DeVons. Bal and Tom are consistently helpful every time I visit, and most recently they helped fulfill a long-time dream for my wife with a Rolex purchase. Because of their exceptional service, I fully expect to be a lifelong customer of this location. Thank you to the entire staff for always being welcoming, knowledgeable, and professional.

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F Gvia Google

4 months ago

This place provides great service! Needed my Tissot resized and they were kind enough to help me out even though I did not purchase here. Will definitely be back next time I need a watch!

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Stevenson Hoangvia Google

5 months ago

Tom and the team at Devons were nothing short of amazing. I’ve made a few purchases here, and every single time the service has been exceptional. They let me try on all the exhibition Rolex models I wanted and patiently answered every question. If you’ve visited other Rolex ADs in the Bay Area, you know some can feel a bit dismissive — but not Devons. Their team is welcoming, knowledgeable, and genuinely passionate about what they do. I was on the waitlist for a Rolex for about six months when Tom made my dream come true with a call saying my watch had arrived. It’s not only my first Rolex, but also my dream watch — and I couldn’t be happier. Devons has truly earned a lifelong customer.

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Ricky Brownvia Google

over 1 year ago

*UPDATE 9/10/24* After Matt reached out I gave him a call. We were on the phone for about 25 minutes discussing my situation and some options that I had. He assured me that he has some of the top Goldsmiths around and that this is something they can fix with confidence it will be as good as new. Trusting his word, I left the ring with him. The next day he called with an update letting me know he wants to have a few Goldsmiths look at it to get some extra notes on it. Then called the day after giving me my options and said the ring will be ready for pickup in about 2 days. Matt personally delivered it to the Devons store in Stockton and when I picked it up it was exactly how he explained, good as new. I am delighted with how my situation was handled in the end. I am looking forward to do business with Devons again in the future. *ORIGINAL 8/27/24* I am leaving this review with a heavy heart. I have been a Devons customer for over 14 years. I have bought watches, rings, necklaces, and earrings from here countless times. My mom had her wedding ring purchased from here, I also purchased my wife's wedding set from here. It has been a family jeweler for quite some time. When purchasing my wife's ring and center stone diamond 11 years ago after I had made the purchase my wife had noticed something inside her diamond. We took it in, and they let us know it very common and it's like having a "freckle". Not sure as to why they would sell a diamond with a "freckle" in the first place. We were told that there is nothing wrong with it at all. Fast forward to about 6 years ago my wife took her ring into be cleaned and the person who took it back had noticed that her center stone diamond had a crack in it. They were shocked and said they will keep it and let us know what they are able to do. A few weeks go by, and I get a call from them saying they SHAVED DOWN my wife's diamond without asking for consent and charging us over $400 for it. Which caused it to become a smaller and lesser weighted diamond. In January we took our rings in to be cleaned and were not told there were any issues, everything seemed to be fine. A few weeks ago, my wife's wedding ring had somehow snapped the center stone setting right off. We immediately went into Devons and were told that since they no longer sell Tacori Jewelry that they cannot help us and to go to Sacramento to another jewelry dealer that sells Tacori and have them send it out to be fixed. I feel as if ever since the Diamond being cracked issue, they have not wanted to deal with us as customers, I feel like sending us away is their doing of firing us as customers, they do not want our business and do not want to deal with us. Because I do not spend thousands a year with them on jewelry, they are quick to ignore the fact I've spend thousands on an item I expect to be taken care of, regardless of the brand. This is a place I cannot trust; history of my situations proves that.