dustin jones
Untrustworthy business!!! I purchased an Octane Fitness ZR8000 from them back in 2021 December as a gift for my girlfriend. After getting it home I noticed many problems with it including wore out shocks, missing screws, on/off switch missing, leaky battery, etc. When I contacted them about the issues they claimed it was my fault. Then after explaining to them that even if I caused damage in transporting it(which I didn't), I couldn't have caused all the issues just from moving it. They finally agreed to purchase the replacement parts and send them to me. They sent me one part and it was the wrong part for a different model. Then I did their job for them and sent them the exact manufacturer part numbers to make sure and get the correct parts. It was 5 months later and still no parts. They claimed the parts were on backorder, I contacted the manufacture and asked if this was true. They said all parts were in stock and shipped in 1-4 weeks. Do NOT purchase anything from them without thoroughly checking through it on site. They do not follow through on support of what they sell. Buyer beware!!
