Ryan “Ryan” M
Another horrible experience with discount tire. I'm starting to think none of these locations can be trusted. They left marks from the impact wrench on the rim all around the lugs on all four rims. After bringing this to the attention of the general manager he immediately had an attitude and was extremely rude and condescending. He admitted there were in fact impact wrench marks and proceeded to blame it on me and told me I'm "looking to closely", which I can't believe is a solution being presented. How about not damaging my vehicle? Some necessary context here is these rims just had to be replaced after discount tire ruined them last time and I'm just now getting them rotated for the first time since. Nobody has touched them since they were replaced. I made this extremely clear to the representative and told him I had pictures of each rim that I took as the car was parked in the lot for my own protection. To then blame the customer and make rude remarks despite me having clear evidence they were undamaged before is unacceptable. Don't even get me started on the fact I waited well over an hour longer than the expected time, and my car wasn't even in the bay when it was supposed to be completed. I frankly can't bring any cars back to discount regardless of the location my experiences have all been awful lately. I recommend you save yourself the pain and find a different company in general. UPDATE: I wanted to update this so everyone knows how the claim process will go. They now send you through a 3rd party company which drug this process out for almost 2 months just to decline it. They lied saying there was damage in the first pictures, even though you can clearly see there is none. Even the store rep agreed there were no marks there before the rotation when I brought this car in… This is incredibly disappointing and I recommend you take your car elsewhere. I will be doing this and telling everyone I possibly can about this awful experience. Lying to your customers is absolutely unacceptable.
