Discount Tire

Another horrible experience with discount tire. I'm starting to think none of these locations can be trusted. They left marks from the impact wrench on the rim all around the lugs on all four rims. After bringing this to the attention of the general manager he immediately had an attitude and was extremely rude and condescending. He admitted there were in fact impact wrench marks and proceeded to blame it on me and told me I'm "looking to closely", which I can't believe is a solution being presented. How about not damaging my vehicle? Some necessary context here is these rims just had to be replaced after discount tire ruined them last time and I'm just now getting them rotated for the first time since. Nobody has touched them since they were replaced. I made this extremely clear to the representative and told him I had pictures of each rim that I took as the car was parked in the lot for my own protection. To then blame the customer and make rude remarks despite me having clear evidence they were undamaged before is unacceptable. Don't even get me started on the fact I waited well over an hour longer than the expected time, and my car wasn't even in the bay when it was supposed to be completed. I frankly can't bring any cars back to discount regardless of the location my experiences have all been awful lately. I recommend you save yourself the pain and find a different company in general. UPDATE: I wanted to update this so everyone knows how the claim process will go. They now send you through a 3rd party company which drug this process out for almost 2 months just to decline it. They lied saying there was damage in the first pictures, even though you can clearly see there is none. Even the store rep agreed there were no marks there before the rotation when I brought this car in… This is incredibly disappointing and I recommend you take your car elsewhere. I will be doing this and telling everyone I possibly can about this awful experience. Lying to your customers is absolutely unacceptable.

I am fairly new to the area and I must say this was a less than pleasing experience for me. I went to DCT on Frank Lloyd Wright to have a simple tire repair. I was told I would need 5 new bolts for my tire. These people sent me 30 minutes one way to get them, one hour of drive time. When I returned they put them on. When I got home I checked the new bolts ( should have done while I was there I know) and 2 of them are stripped because they used power tools to tighten the bolts as opposed to hand tightening, as they should know to do. I then noticed I have 2 black caps on the tires and 2 silver caps on the tires. All were silver caps before. Where are the caps you removed? They can't even do the simplest of tasks right. This place takes NO pride in their work at all, none zero nada. They did not clean my rims nothing professional about this place. I will be needing new tires in a few months, I need my transmission serviced, and I will not be bringing my business to this location, or to any DCT shop. They're all the same. They just do not care. Don't expect to be impressed because you won't be. That is not the nature of their business practices. I wish I had read all the reviews before going there. Do your homework and save a few brain cells.

Discount tire is the absolute best. I have never had a bad experience with them! Their pricing on tires is very competitive and the customer service is top tier while offering a free check on tires. I came into this location today at 4:30 as a walk in with a nail in my tire and as expected, they were busy with the after work rush. Fernando E got me in immediately, was kind, courteous and very accommodating. They allowed me to leave while my car is worked on and then sent me a text telling me when my car was ready. To my surprise, the patching service was free. Tyler whom pulled my car around front, was also very kind, careful and knowledgeable about the service that was just completed. I’m very happy with the service and I will not go anywhere else for my tires!

I arrived about 30 minutes before closing, and the team courteously informed me that it would be approximately 15 minutes before they could assist me — which I completely understood. When it was my turn, they were professional, thorough, and clearly explained everything I needed to know. During my visit, I observed how diligently everyone was working. The entire team was focused and efficient, assisting each customer with patience and professionalism. Even after closing, they remained on-site for over an hour and a half to ensure that every customer received the help they needed, without a single complaint. I have great respect for these gentlemen — their dedication, work ethic, and commitment to excellent service truly deserve recognition and praise.

To write an amazing review about Christopher because he was not only super nice friendly, but very honest I had to bring in my car early this morning due to a flat tire and I’m so glad I brought it here instead of going to Lexus. Christopher immediately helped me and explained that they could do their best with my tire. He also got me set up with some windshield wipers. I can’t tell you how much I appreciate the honesty of Christopher and how helpful he was to me got everything done super quick and easy and I didn’t even have to pay for the patch on the tire. I will be back here when I need a full set of tires because I trust Christopher is a trust worthy person and he does a great job