Fred “Hector Waldo” Nehrling
Had six new Michelin Agilis 245/70R19.5 mounted on a Class A Winnebago on a Ford F53 18,000 lb chassis. Very good on price. Surprised that the mounting was done outside using floor jacks, but the tech (Ethan) had clearly done this before and although the process was overly manual and subjected the tech to some risk, he did a good job. Shop uses balancing bead bags and the new tires were out of balance. No good solution to correct that except using a different weight of balancing bags, which involved a guess. As a resolution, I was offered a refund of the balancing bead bags to be put toward balancing the tires at my own shop. I accepted the latter and my shop put the tires in balance with lead wheel weights. The refund did not quite cover what it cost to take it to another shop. Disappointed with the balancing issue, but impressed by the strong customer service ethic here and the desire to make things right. The guys were all easy to work with.
