A

Andre pro home improvement Chertsavia Google

3 months ago

Good quality work man-ship they pay attention to detail. this is the only company I trust that works with State Farm. They know what they’re doing. Hopefully, I can get this car done before Christmas.

M

Maguire Roffvia Google

3 months ago

I got in a small accident on my way home from vacation that resulted in damage to both of my passenger doors and right fender. I reached out to several body shops but don jacobs was the only one that promptly got back to me and schedule an appointment for an estimate. They got me in quick, and got the work done rather quickly. Good communication throughout and answered any questions I had. The work was done we, and I would go back to this shop for work in the future.

A

Amelia Warsingvia Google

3 months ago

The employees were very friendly! I wasn't there for a major repair, but the work they did was great! They matched the color of my vehicle perfectly and the repair didn't take terribly long. They had good communication, especially since the repair took place during a holiday week. It took a smidge longer than it would have without the holiday. Good work! I hope I never have to use them again, but if I had to, I wouldn't have any reservations about going back.

K

K Murphyvia Google

5 months ago

Update: I brought the vehicle to another collision center. The new one found the shotty work along with missed work. The new quote put the needed repair at well over the totaling value of the car. I tried calling the manager who wrote the reply and he stood behind his techs work. I’ve attached pictures of the shoddy work. DO NOT BRING YOUR CAR HERE! If I could give zero stars I would. I brought my vehicle here after it hit a deer. We described the issues the vehicle was having and they sent a quote to the insurance. First issue: They tried to pass a different make/model bumper off on to us and squeeze it on. Now the headlights are out of alignment. Second issue: They fixed the major cosmetic issues, ignored the smaller ones. An example would be the dent in the door by the fender. Chunks of paint out of the hood. Third issue: There was damage done to the undercarriage covering (not sure what its called). Instead of replacing the parts they tore it off. Now when driving the vehicle in the rain, water comes up through the floor. Fourth issue: I told them there was issues with the vents working intermittently and the transmission. They did nothing for this. Why? "We don't perform that work here, you will have to take it elsewhere." It would have been nice to know that 3 months ago. Final results: I brought the car to another shop. The shop said that the body work would need to be redone, the electrical issues would require pulling the whole dash to find the issue, the transmission cooling lines would need to be replaced, the transmission would need to be looked at for damage because it had been overheating due to the bad cooling lines and the undercarriage would need new parts. Results: Car is totaled. Don Jacobs was fine to put it back on the road.

L

Levi Kounsvia Google

8 months ago

For 31 hours of work, done over the course of three weeks, I thought that a $5500 bill would justify a little bit better result. I dropped my car off on Monday with an estimated week turn around time; 2 weeks in I was informed that parts had been ordered and the updated return date was 6/18. On 6/20 I was jerked around, after being texted that my “go home” date was here. Back and forth about me being out of town for the weekend and being unable to wait around to see whether they could rush completion by closing time left me delayed on my trip and in the rental for the weekend. The following Monday, I was informed that they realized a part had been missed and pick up was delayed until today, 6/24, 22 days after initially dropping off my vehicle. Upon returning home and more closely inspecting repairs, the paint match and bumper replacement are subpar. The difference in color between the doors and the front side panels could be due, in part, to difference in age of the paint but the bumper was installed misaligned.