Earthling Hybrid & EV Repair

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Timothy LeBeauvia Google

23 days ago

Scheduling by text is awesome, communication good, friendly staff, great explanation before and after service. slight drawback is location. I'm not good with driving in a busy, congested area but it won't stop me from going back. Well done

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Edward Kneipvia Google

2 months ago

Got me in an hr before my scheduled appointment and finished early. Did a general inspection, found an issue for he dealer under warranty. Good job. Clean facility, comfortable waiting room. I'll go there for all my maintenance in the future

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James Dengvia Google

4 months ago

Decided to give it a shot on account of the reviews, generally reasonable experiences from people I've met and long lead times for Tesla Service but thus far my personal experience has been quite abject to say the least. To start, brought a Model Y in for general maintenance on Tuesday morning for rountine maintenance and 4 specfic items listed in the service request submitted the friday prior. During drop off I was informed that a quote would be ready in about 2 hours, but did not hear back until over 6 hours later, 40 min before closing informing me that they were not able to finish a quote that day but next day would be possible. The following day, I was informed around noon that a quote would not be ready until the day after, and upon requesting an estimate of when the repairs could be completed was not provided a reasonable estimate. This so far is not a great experience but for what occured next. Upon not reciving a reasonabe estimate as to the timeline of repairs requested or a complete quote, I called in 1.5h ahead and requested my tires be rotated and to make sure there was no miscommunication, submitted the same via text which was confirmed recived when they called back 10 minutes subsequent. Needless to say, the tires were not rotated. But wait there's more! My driver's seat also started loudly creaking at the slightest bumps where it had not prior. I suppose, generously, this was because the seat needed to be moved to access the sterring column and the mechanic that did not re-assemble it with due care because they supposed that it would be accessed again before it was picked up but it's but I'm not sure how much I care. Overall communcaiton left much to be desired, partial quote provided was >50% over Tesla's and service was neither prompt nor convenient as much as I am sympathetic to staffing gaps the overall value proposition makes no sense as-is even with 1st party wait times. Not being able to provide a tire quote after 2 full days is all pretty crazy for an auto shop.

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Deena Mallareddyvia Google

6 months ago

EDIT: Revising my review to 4.5 stars b/c the manager reach out and completely addressed the issue. Please support this business! Just make sure you present any coupons up front, especially if the job turns into needing an overnight to continue work the next day. I am writing this review very reluctantly b/c I wholly support local businesses and actually left City Toyota for this very reason. This is my story. I recently made an appt for a 150K service and consultation for a body issue based on a wonderful experience when it was Luscious Garage. The work done by Earthling that was done was great, so five stars for that, but I was disappointed about the customer service regarding their unwillingness to honor a coupon I presented at drop off. The car needed to stay overnight, with my teenage son picking it up the next day. They couldn't do the work unless it was paid for, so I did that remotely, and my son was going to present the coupon the next day at pick up. They would not honor the coupon, saying the charge had already gone through. We all know it's pretty easy to reverse charges or submit a credit on a credit card, do make adjustments after the fact. I called to follow up. They were supposed to call back. They didn't. Two calls and one message later, radio silence. It's one thing to not honor the coupon. It's another to just ghost a customer. Unfortunately, I will not be going back b/c this is the type of ghosting I would expect from City Toyota. I'm not sure where to go next, but I hope that Earthling brings back the customer service b/c that's what small businesses do.

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F Raymondvia Google

10 months ago

Dropped off my car at 1:00, was told it would be ready around 4:00, service was finished just after 3:00. Painless compared to getting service at the dealership, and a lot cheaper. They checked the condition of the brake fluid and determined that it didn’t need to be replaced, saving me some time and money. Staff were very pleasant to work with. Facility was very clean and organized.