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Rolf Pedersenvia Google

about 1 month ago

Friendly, easy to deal with, and appears to be a family-run business. Unfortunately, the quality of the initial repair was disappointing. Panels were misaligned, paint damage from incorrect hardware being used, which required a follow-up visit after an accident where I was not at fault. I ended up covering rental car costs due to errors from the original repair, and some agreed-upon issues were still not corrected at the follow-up. I would have preferred the work to be done right the first time. Better quality control is needed.

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Edward A. Vargasvia Google

about 2 months ago

⭐️⭐️⭐️⭐️⭐️ Five-Star Review – East Coast Collision Auto Body Repair Center (Jersey City) Unfortunately, my girlfriend recently damaged my car—a 2011 Mercedes-Benz ML 350 that I’ve owned and cherished for over 10 years. The damage wasn’t major, but it was enough to require a body shop. I was extremely upset and, to be honest, very hesitant about trusting any repair shop. I had a few sleepless nights worrying that my car would never be the same again. Since I live in Jersey City, we drove the car (it was still drivable) to East Coast Collision, and from the moment we arrived, my anxiety started to ease. The first gentleman who assessed the vehicle—later I learned his name is Chris—was professional, calm, and thorough. The shop itself immediately impressed me: clean, well-lit, organized, and extremely professional. I’m 56 years old and have been around long enough to know when a business is legitimate. This place is the real deal. While sitting in the passenger seat, another gentleman came down the ramp, introduced himself, shook my hand, and personally moved my car. I don’t know his name, but he carried himself like an owner or senior leader—polite, confident, and clearly someone who takes pride in the business. The whole interaction felt respectful and reassuring. When my car was pulled inside the shop, I saw the interior—and honestly, I was blown away. The place was lit up like a stadium. You could see every detail. There were several high-end vehicles being repaired, and everything looked precise and professional. This was not one of those shady, insurance-shortcut shops. This was top-tier, legit work. They sat me down, explained the entire process, and even coordinated an Enterprise rental seamlessly. At that point, I felt confident leaving my “baby” in their care. About a week later, I got devastating news from the insurance company: my car was declared a total loss. I was crushed. It felt like losing a family member. From what looked like minor damage—a scrape, a busted light, a bumper—the car was suddenly gone. I was in disbelief and honestly depressed. When we returned to the shop, we spoke with Chris and Marissa Riccardi, who I later learned are siblings and part of the family that owns East Coast Collision. Marissa stepped right up, took charge, and patiently answered every question we had. She and Chris explained everything in detail and made thoughtful recommendations—never rushed, never dismissive. I was stubborn and emotional. I wasn’t ready to let go of a car that had taken me everywhere—Florida, Virginia, Washington D.C., Vermont, Lake George, Pennsylvania, Boston, and countless trips throughout the tri-state area. That car was part of my life. Chris and Marissa showed genuine care and empathy. They helped me understand the situation and made an incredibly difficult transition much easier. They even allowed me time to remove my personal belongings, knowing how hard this was for me. Because of East Coast Collision, I can now move forward and eventually purchase my next vehicle—something I honestly couldn’t imagine doing at first. I give East Coast Collision in Jersey City a five-star, five-diamond review without hesitation. Hats off to Chris, Marissa, that gentleman who greeted me out front, and the entire team—from top to bottom. Even the atmosphere and cleanliness spoke volumes. Thank you for your professionalism, compassion, and integrity. I will absolutely recommend East Coast Collision to anyone who asks. @thatdominicanlife YouTube-Instagram-Tik Tok

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Edwin Dvia Google

about 2 months ago

I recommend this location to get your car repaired. Great customer service and honest about everything. I open my insurance claim with my Acura MDX. These guys did a really good job on my Rear bumper especially with the paint match. Happy customer all around!

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Shanta Wallervia Google

3 months ago

After someone decided a red light was optional because they didn't see any cars coming Progressive suggested East Coast Collision for repairs and I'm glad they did! Everything was seamless, from reporting the claim, to the car rental right on the premises. Everyone was helpful and polite. They could do alittle better in the communication category, providing updates specifically; but all in all my car looked brand new when they were done and they even fixed something I wasn't expecting them to. Thanks East Coast Collision! I'll be back if something happens again and you will be highly recommended to everyone I know. 👍🏾👍🏾👍🏾

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BladeRunner2084 Gvia Google

4 months ago

Repeat customer! I couldn’t be happier with the repair on my car’s trunk and bumper. From start to finish, the team demonstrated true professionalism, integrity, and pride in their craft. They took the time to explain the repair process clearly, provided a fair and transparent estimate, and delivered on every promise — even finishing ahead of schedule. The quality of the workmanship is exceptional — my car looks brand new again. You can tell they genuinely care about their customers, treating both the vehicle and the owner with respect and attention to detail. In a world where great service can be hard to find, this shop truly stands out for its honesty, skill, and customer-first approach. Highly recommend to anyone looking for reliable, top-quality auto repair!