Aaron Schroer
I had a bad experience with my online open box purchase from the corporate website. This was a six-piece set that should have come with some additional accessories for installation. When I got to the store it was only two parts. The online listing did not give any indication of the condition or what was included. Had I known it was incomplete I never would have purchased it online. I drove a decent distance to get there through traffic and everything. So my disappointment was a 5 out of 5. I'll have to say that the staff and managers in store really took care of me. I ended up with a pretty decent upgrade into brand new product with only a very minor increase in the price. They did me right! Thank you to the staff at the Cool springs electronic Express. Corporate website needs to get their act together on these open box purchases. What is actually being sold should be photographed with the listing and priced accordingly. It's a newer system and they'll figure it out!
