Hannah Kim
I wish I could give zero star. Even when you schedule the appointment ahead of time, they will always find an excuse to say that the trainer is not available. Both my personal training AND complementary stretch session got canceled like that. And they never rescheduled my stretch session and the person who I was supposed to have the session with is not replying to my message ever since. Why did you make an appointment if the trainer is not available? I then asked to cancel my personal training, and they said they'll give me a call within 24 hours. I asked for the manager's number and gave him a call, and he said he'll submit a ticket to the personal training team but didn't even ask my name and/or contact until I asked if he needs them. I'll update on the progress of getting my personal training canceled and eventually my membership canceled since I am really frustrated with how they deal with the members.




