Celine
EDIT: We were contacted by Taylor at Escape Games entertainment. She was super understanding and friendly on the phone. We were invited to do a room at a different location that had the same rooms as this location and we had a great time. We were also told that they had fixed the issues we mentioned below. We did the Witch's Coven. Some of the puzzles seemed like they were going to break when we touched them (mainly in the second room). The wand we had to use broke and we noticed it was held together with electical tape. We were missing pieces of plaques that had recipes on it (we thoroughly looked over both rooms, even pulling back curtains and looking under the table and chairs). When we addressed this with the attendant at the front, he simply told us that "People were breaking them so we decided to make a game out of it. We just hide it around the room." When we told him we thoroughly looked, "Oh they must still be hidden in the room." A lot of these puzzles seemed poorly put together and glitchy. Even the props looked thrown together with little to no effort. It's a shame, because we've completed all rooms in 3 different escape room locations in Hamilton and completed a few rooms in locations in Burlington. I want to give this location the benefit of the doubt considering it's associated with The Alcatraz which we're huge fans and recommend them to anyone wanting to try out escape rooms, but I can't justify giving this particular location my money to be disappointed like that again.
