Exer Urgent Care - Hollywood - Melrose Ave

Do not go here. The doctor looked at me for 5minutes and gave me something I’m allergic to. Really scared me that my wound was infected and going to scar poorly —- went to the ER to learn it was an allergic reaction to neosporin and the antibiotics this doctor gave me. Additionally, billing department here is a nightmare. They didn’t even charge my insurance and will not pickup mine or my insurance’s calls.

I did not appreciate the service I got here. I specifically asked the doctor to test for mono and he did not. In fact, he was in the room for literally only like 2 minutes. It was also really strangely warm in there like their AC wasn’t working. In addition, I was not weighed and there ended up being a random weight on my papers to take home. They took no medical history and did not even ask me what medications I was on. I would go to a more thorough urgent care next time.

I can not ask you enough to please NOT GO to this place. I went this afternoon. The front desk staff was wonderful, the young man who took my vitals, amazing. The “doctor” (I highly doubt he is an actual doctor) named Michael, was the absolute worst! Overall was rude, he literally talked to me for less than 1 minute, he was dismissive and barely checked on me, no exaggeration he may have looked at me for no more than 10 seconds and I was there for a skin condition. Just awful. They also won’t help you in any way with the excuse that it’s just an urgent care. Just horrible! I can’t believe that guy still works there after all the reviews. Please do not go there!!!

I was initially skeptical because of the 4.0 overall rating, but this location is less than ten minutes from where I live, and they accept my insurance. The only negative to report is that parking here sucks, but that's LA for you. I'm so glad I went to Exer. I definitely lucked out by arriving at a time when there was only one person ahead of me in the waiting area. As a result, I was back home resting in within an hour! Maria at the front desk was helpful, welcoming, and professional, plus the check-in process was a breeze. Within a half hour, I saw the lovely NP Judith. She is knowledgeable and has a wonderful bedside manner. Without hesitation, she knew how to get me on the road to healing straight away. Luis the MA was kind, listened intently, and made me feel completely at ease. He went above and beyond to make sure I had everything I needed to make it through the evening until the pharmacy opens tomorrow. This was one of the best urgent care experiences I have ever had...highly recommend!!!

Today everyone did an exceptional job. The front desk is friendly. The nurse was nice. The doctor was friendly and efficient. Knowledgeable too. I’m glad that this location corrected many things. I think I even got the same doctor. If so he did great! Thank you Exer! Exer has a long check in process for MediCal LA Care clients it seems. Some people got in faster! Not me…. Old review: Today my experience at Exer was so bad it was surreal. I was in considerable pain so it was hard for me to be assertive or offer an impeccable description of my needs and the doctor that came in was quite a rude character. Bear in mind there was no client ahead of me. Basically Dr Akhondi made me feel that he saw me as a dishonest person. He didn't understand why my primary doctor's office told me to go to an urgent care even though I explained why to him. He actually wanted me to put my doctor on the phone. The Exer doctor was visibly upset. No patience whatsoever and forget about even a modicum of sympathy for someone in pain. The doctor was very condescending in his tone and demeanor. I'm not going into detail about what happened but suffice it to say this doctor jumped the gun and probably made assumptions about me that were absolutely unfounded judging by the way I was treated. I was in pain and I needed a doctor's note for work - simple. This guy probably thought I just wanted a get out of jail free card instead of thinking why would anyone do that in today's economy? Really, did this guy truly think I just didn't want to go to work? I mean, maybe if it was a Friday he could be the truant officer that saves the day for employers everywhere but this was a Wednesday! He didn't see the logic in the situation and since it did not compute he refused to give me a doctor's note! As a side note there is a tendency for Exer doctor's to cross examine you. A close friend of mine went to the Silverlake Exer and had a similar rude awakening! Beware! The nurse was nice but I can't give a star for his efforts to this horrid business. Parking is awful. The lot is smaller than Massachusetts and it's kind of a bad spot because Melrose is a major street so be very extremely careful when you pull out.