Stacy Lee Rodriguez
I ordered a custom cake based on an image that was advertised on their Instagram. The image showed a very polished, high-quality design. Unfortunately, the cake I received looked significantly different from what was advertised. I understand handmade items can vary, but this was not a small variation in detail, the overall finish, structure, and quality did not match the image used to sell the product. When I raised my concern, the business declined to take responsibility or offer a resolution. All managers that I spoke to told me a different version. The day we got the cake was the day of the birthday , we called and spoke with Sirverio (one of the managers) and told us to go the next day and get a store credit and he was going to tell the manager of the next day so they knew about the store credit. When we got there MariCarmen refused to give us the store credit because we were supposed to bring back the cake when Sirveria DID NOT tell us that and just told us to use the cake and go the next day for the store credit. MariCarmen told us she was gonna call her upper managers to see what they could do for us because NONE of the managers say the same thinng and everyone says a different thing. MariCarmen never called us , shocking! We called her and she told is the excuse that she had lost our phone number but she had my dads, that lie doesnt make any sense. MariCarmen told us she was gonna call us with a follow up and she never did and its been 3 days now. We asked MariCarmen to speak with the business owners and she ignored our request. She is VERY UNPROFESSIONAL AND A LIAR. MariCarmen doesn’t care about the costumers. I was disappointed by the lack of accountability and transparency, especially since the advertised image appears to be heavily edited or Al-generated and this was not disclosed. I'm sharing this so other customers can make an informed decision before ordering. I will show the image they posted on their instagram which appears to be AI and the image of the cake we received. If you guys care about what your cake will look like for your birthday dont order it from here because they will make a design thats ugly and they wont take accountability about it. $50 that we wasted on a cake that was not what we ordered!
