Flow Masters Plumbing, Drain and Water Heater

We have never had such a pleasant experience with a plumber! Flow Masters is highly professional, offers excellent customer service, communication, and thorough attention to detail. Scheduled appointments were verified the day before and kept ON TIME! Kevin was wonderful to work with, listened carefully, explained thoroughly, and followed through respectfully. I would give him 10 stars, but he worried that Allen Moran, his boss, would question it! Great company!

Flow Masters is an excellent organization! I worked with Gustavo, Roberto, Daniel and Emily - all were excellent. They corrected mistakes that had been made previously with my boiler and they put in an entirely new thermostat system, a long and complicated job. They excelled n all areas!

After my excellent experience with Flow Masters this weekend, it is a true pleasure to write this review. It is a little lengthy, so if you don't want to read the entire thing, I will say I unhesitatingly recommend Flow Masters based on their efficiency, honesty and seemingly incredible work ethic! Why? Read on ... :) Our boiler began emitting strange noises on Friday night, and then completely shut down on Saturday afternoon and thereby shut off our hot water. Our regular plumbers were closed and I recalled seeing Flow Masters trucks in our neighborhood, so I called & amazingly, they said they might be able to send a technician over the same day! Miguel arrived about an hour later & quickly identified the defective part on the boiler. As supply stores are closed on the weekend, he checked with his shop to see if they had any in stock. When he couldn't reach someone on the phone, Miguel offered to drive back to the shop himself (about 30 min away) and said he would return if they had one. Again, bear in mind it is Saturday at 6pm at this point! He called 45 min later & was upfront that the replacement part in stock was not new, but it would do the trick. He was back at our house 40 min later and then spent the next 2 hours installing the part. It was after 9pm (remember, this was a Saturday!!) by the time he finished. Here's the best bit - Miguel said they would only charge me for the labor costs, not the part itself as it wasn't new!! He then encouraged me to do a Google search for the cost of a new part, and that they would be happy to come install a brand-new one when I was ready. The entire experience was excellent from start to finish. They sent someone right away. Miguel was highly competent and cared very much about the quality of the work. There was transparency on pricing and no hard sell. Overall, a 10/10 and I will be using Flow Masters regularly going forward!

I want to write today and commend Flow Masters, and two technicians in particular (Jose & Miguel) - for their help, and hard work this past week. First week with our lovely new tenants, and low & behold, the old furnace decided to kick the bucket - during a cold spell and on the day before Thanksgiving no less - not a great look at all. I'm very grateful to the Flow Masters team for getting out to the home right away, diagnosing the issues, and most of all - then putting in the new furnace on Thanksgiving day. While I feel guilty making the two gentlemen work on a family day, I'm incredibly grateful for their hard work, dedication, and excellent job getting the unit installed. Very much appreciate the partnership with Flow Masters - they've been fantastic to work with - M

Miguel and Jose provided amazing services! Our old furnace went out the day before Thanksgiving; after trying a fix, they returned on Thanksgiving and spent the whole day installing a brand new furnace so our family could enjoy a warm Thanksgiving meal. Can’t thank them enough for spending the holiday working for us! Highly recommend!