Shaun H
Decent place, but buyer beware on their cancellation policy for monthly memberships. They take a hard and unforgiving line on that policy, even with long-time climbers. We'd emailed them to request a cancellation in December. They debited our card again in January. We called that same day to find out what happened and why they hadn't cancelled it. They said cancellation had to happen either (1) in person or (2) using a form we didn't know about. Looking back in my email today, I did find a cancellation form link about two-weeks after my cancellation request, right during the holidays. After a conversation with the owner on the phone, he wouldn't refund. I felt like their customer service could have been more forgiving, especially with all the money we've spent with them throughout the years. I'm disappointed. Just a warning to others who may find themselves in the same situation.






