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Farah Khayrevia Google

about 1 month ago

The guy who served me was so lovely I’m not sure what his name is but he’s tall and I think maybe Nigerian first time going into foot locker such good customer service

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Rob Owenvia Google

about 2 months ago

Zero STAR – Utterly shameful. Selling rubbish and hiding behind a broken “support” system. Foot Locker: where you pay premium prices for bargain-bin quality and then get shoved into an endless loop of excuses when it predictably goes wrong. I spent £179 on a pair of trainers for my son. First problem? The box contained two right-foot shoes in different sizes. That isn’t a “minor inconvenience” — it’s basic competence. I had to go back to the store the next day and pay for parking just to fix their mistake. Then the trainers started falling apart within days. The upper began peeling and the sole started separating after normal school wear. Not a month. Not “heavy use.” Days. For nearly £180, that’s not just disappointing — it’s embarrassing that this is what they’re happy to sell. And that’s where the real farce begins: the “customer service.” The Cardiff store refused a refund and acted like I was trying it on, despite the fault happening well within 30 days. Then they told me to go through customer service. Customer service then told me to go back to the store. Back and forth, back and forth — like a bad comedy sketch, except I’m the one paying for it with time, money, and stress. Their support model seems to be: Stall Repeat the same questions Pass you to another agent Tell you to visit the store that already refused Offer anything except what you’re legally entitled to Hope you give up I sent photos. I chased updates. I asked for confirmation in writing. The response? Vague, scripted nonsense like “secondary inspection” with no timeline, no ownership, and no resolution — just delay dressed up as professionalism. Let’s be clear: Selling mismatched shoes is a shambles. Shoes disintegrating within days is a quality failure. Refusing to refund within the short-term right to reject period is unacceptable. A “support chain” that does nothing except bounce you around is not customer service — it’s customer attrition. This has been a masterclass in how to lose a customer forever. I will never shop here again, and I strongly recommend anyone reading this does the same unless you enjoy paying premium prices for cheap goods and then begging for basic rights. Foot Locker didn’t just mishandle this — they made it difficult on purpose. Avoid.

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Eldho Aliasvia Google

4 months ago

Got a chance to visit Foot Locker to buy a pair of shoes for my girlfriend, and they truly had a great collection with the best deals in town. I really want to appreciate Connor for his friendly and top-notch service — he was very pleasant, attentive, and supportive throughout. Thank you so much, Connor! If I visit this store again, you’ll definitely be one of the main reasons why. 🫡

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Alexandre Mitchell - Touchevia Google

5 months ago

Top customer service had issue with changing shoes, after finding proof of receipt through the till I was able to change my shoes. Can’t remember the gentle man’s name, however after 20minutes of helping me a solution was resolved. Breath of fresh air with with customer service like that. Top man thank you 🤝

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Beki Preecevia Google

6 months ago

I visited today and the staff could not be more helpful. They helped me find trainers in my size and style I wanted when the exact ones I was looking at were out of stock. Whilst waiting for trainers to be brought for me to try on, I was approached by multiple smiling staff asking if they could help me. They made me feel seen, and like my custom was valued. Will definitely be returning. Thank you to all the staff today