doan olmedo
I recently had to replace my microwave and requested a trim kit that would both frame the new unit properly and blend in with the existing custom cabinetry. Someone was sent out to take measurements, and after a few weeks, the trim kit was ready. A different technician came out to install it, and the entire process took no more than 15 minutes. He attached two pieces of plywood to the frame using six pin nails, which he claimed would be sufficient to hold the microwave in place. I expressed concern at the time, pointing out that I believed screws should be used inside the frame for stability. The technician assured me that the nails would be adequate. The next day, my nanny used the microwave, unaware that the frame was only secured with pin nails. As a result, the right side of the frame dislodged. When I contacted the owner about the issue, he accused me of intentionally damaging the installation and has since refused to respond or send anyone to fix the problem. I paid $415 for what amounted to two pieces of poorly secured wood and a frustrating experience marked by poor workmanship and unprofessional behavior. As someone who has owned and remodeled five homes, I can confidently say this is the worst contractor experience I’ve had. I would strongly advise others to avoid this company and instead work with professionals who offer better customer service and competent craftsmanship.
