FH
FW Homestores Cardiff
FW Homestores Cardiff: Helpful staff, relaxed shopping, and value-driven furniture.
4
Retail Store
$$
Est. 1993
FW Homestores Cardiff: Helpful staff, relaxed shopping, and value-driven furniture.
FW Homestores Cardiff is a Cardiff-based furniture and home goods store at 32 Hadfield Rd. Reviews highlight welcoming staff and refreshments, with Dan noted for helpful, patient guidance while choosing sofas. The shop carries a varied range, including Welsh suppliers, and offers competitive delivery, though some customers report warranty-related service concerns.
No photos available
Wide selection of sofas, chairs, tables, and home furniture from various brands, including Welsh manufacturers.
Offering home essentials and improvement products to complement your living space.
Knowledgeable staff provide helpful, non-pushy guidance and demonstrations to find the right items.
Competitively priced delivery options for furniture and large items to your home in Cardiff and surrounding areas.
Optional warranty plans available for furniture purchases; details provided at point of sale.
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Overall rating
David
Top notch furniture, service and choice. My place to go to for housey stuff. All great quality.
Carolyn Joseph-Waite
Emma Selfridge LLB
Love their stuff. Fab quality.
Hemsworth
As of the 11/01/2026 I'm still waiting for that £60. I tried to get an email reply from the company Director but I was simply ignored. I've warned all potential customers to avoid this business, beware. Still waiting for my £60 that I paid to have the sub standard furniture, you sold, assessed. 7/4/25. Updated a photo. Another update... 16/01/2025.I've received a response from F.W. which is polite but completely fails to address the problem. Considering the furniture has had 16 weeks of light use the FOAM should not be misshapen and you cannot PLUMP IT UP as suggested. The covers slip around the foam and do not stay in place. You cannot PLUMP or ROTATE, you have to manipulate the cover back into place, which is almost impossible because the covers are so tight and the zip is then in danger of breaking. All my other suites are from SCS and Furniture Village, I've never had problems of this nature and I'm festidious in looking after my belongings. So approximately 2K for the suite/warranty and the £60 I PAID PERSONALLY FOR THE TECHNICIAN and all that for a sub standard product? Your disgrace folks! Finally when the technician was inspecting the furniture he stated the back pads could do with additional filling but he didn't have any in his van at the moment? And so we are at a ridiculous stalemate. ********************************** An update... I agreed for a technician to inspect the furniture at a cost to me of £60. The technician was critical of the design and the fact you couldn't rotate the seat pads. He spent 30 minutes manipulating the foam into shape, he had his arm forced inside the pads, straining the zip etc and managed to get the pad into a reasonable shape. I was told by him and by FW that I have to manipulate the foam pads myself in the future to maintain the form. It's practically impossible for a layperson to do this but that's the sum total of their service. So avoid this chain and if you can, if you do use them and opt for a warranty then scrutinize it, show them this review if it helps. *********************************** If it was possible to leave a 0 Star review I would. I bought a 3 seater and 2 seater suite for my private holiday home, only 2 years ago. I was encouraged to buy the warranty with the suite and was told how incredible the warranty is. This suite is used by my wife and I for approximately 8 weeks a year, so it's total use is no more than 16 weeks. The seat pads at the front have become deformed and the back pads have lost their volume and shape. I phoned the shop and was referred to the warranty company who told me the warranty didn't cover the furniture filling! I phoned the shop and they confirmed this and wouldn't help me at all. I've emailed the C. E. O. 7 times over the last 2 weeks asking her to try and resolve the situation. Every single email has been completely ignored, literally not a single response. So I'm sad to say you should avoid this company like the plague. I now have to sell the furniture or get the seat and back pads changed. I feel conned by the salesman and the warranty company, I also am extremely disappointed in the C E.O.
John Mahoney
Great alternative furniture store to some of the more household names with a different selection of makes and styles which includes several Welsh suppliers/manufacturers. Very helpful staff and much more competitively priced delivery, about half the price of the others.
Ray Meek
Great choice of products at good prices.
