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Connor Kvia Google

3 months ago

Came in for a simple door-ding repair (PDR). I specifically asked them to be careful with the paint and even asked about the tools they use. I was told they were using non-metal tools, which turned out not to be accurate. While the dent was removed, the process left a new set of noticeable scratches on the paint from their tools. When I pointed this out, the general manager offered only two options: a 50% refund or a free repaint of the panel. I declined the repaint because I no longer trusted them to work on the vehicle, and accepted the partial refund. Overall, a disappointing experience. I expected better care, professionalism, and accountability from a Tesla-certified chain.

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Kristi Schultzvia Google

7 months ago

They left my vehicle unlocked, and someone rifled through my console, throwing it all over and stole who knows what.

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Mike Bvia Google

9 months ago

This Gerber location has been the most extraordinary experience we've had with a vehicle repair. We had someone back into the side of us in our parking lot at our apartment complex and it did a ton of damage to the side of our car. Gerber was recommended by our insurance and although we weren't sure what to expect, we came away from the process amazed at the quality and level of work that was done to repair our car. It literally looks brand new! Liz, the woman who quoted us, was very thoughtful and compassionate with our situation, and showed an exceptional level of professionalism and knowledge about everything. Her timing estimation was spot-on and everything went perfect. She was very communicative throughout the whole process and we were never worried about anything. Highly impressed with her handling of everything. We would definitely have work done here again. Highly, highly recommend!

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Lynae Bratzkevia Google

about 2 years ago

The one good thing about this place is that they were friendly and I appreciated updates from Sydni. The reason they get one star is for several reasons. Car looks fine compared to what it was, but it still isn't acceptable. The car door that they worked on now makes noises everytime I close and open it. Somebody ruined my WHITE CLOTH seat by getting black stuff on it. The rest of the car dusty, front windshield looked like somebody sprayed something on it and wiped half of it off. Pictures attached of another complaint that I simply can't explain. My car repairs got delayed a week, which would be no big deal, if my car came back in the condition it should've. This is a leased car that I have, and sadly now the value of my car is lesser, because of mistakes that Gerber's shop made. Ugh I don't know what to do, other than give them the review they deserve.

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Courtney Haywardvia Google

over 4 years ago

I'm never using them again even when my insurance company is paying. I dropped my car for one problem and they some broke some thing else. Initially they called me and told me my car was ready but I'd need to bring it back because they broke something else on my car that would be an easy fix but they needed to order the part. I decided to let them extend my rental so they could keep my car and give it back to me completely fixed. I called a few days later to see if my car was ready and they said yes. I picked it up and after getting it home noticed that the NEVER FIXED THE THING THEY BROKE! These people not only BROKE something else on my car when it was getting repaired but they also gave me back my car knowing it wasn't ready. Horrible experience and I won't be going back.