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BriAnn Westfallvia Google

about 1 month ago

I brought my pet in for a specialty appointment, abdominal ultrasound. The day I called, they got me in same day which I was very grateful for. The receptionist was super nice, both of the intake nurses were also very nice. The staff I had interactions with were amazing. It was a good experience overall and I would definitely recommend this facility. The only thing I was a little surprised by was I didn’t see the doctor at all. My pet was a new patient and I was new client so an exam was needed to establish a relationship which is completely understandable but it would have been nice to be a part of the exam with the doctor

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The Lilac Agencyvia Google

2 months ago

I’ve brought both my own dog and my in-laws’ dog here, and they’ve taken wonderful care of both. They always provide a detailed proposal before starting any work, which gives you time to review and approve (or decline) procedures beforehand — something I really appreciate. Everyone has been incredibly kind and compassionate, the customer service is excellent, and the facility is very clean. I highly recommend bringing your furry babies here — they’re truly in great hands.

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Christina Cardenasvia Google

5 months ago

⭐️⭐️⭐️⭐️⭐️ We had to rush our French Bulldog here for extreme heat stroke while visiting from Tucson, and I can’t say enough good things about our experience. The team immediately took him in, kept him overnight, and gave him such attentive and compassionate care. Everyone was so kind and reassuring during a very stressful time, and we truly felt that our pup was in the best hands. The staff went above and beyond to make sure he was comfortable and safe, and we are incredibly grateful for their dedication and support. Highly recommend Gilbert Queen Creek Emergency Vet for anyone in need of urgent care for their pets!

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Ingrid Pinkettvia Google

6 months ago

We had to bring our pup Buddy in for an emergency visit, and the entire team at Gilbert Queen Creek Emergency Veterinarian & Specialty Center was absolutely amazing! From the moment we walked in, they treated us with so much kindness and compassion. As concerned fur parents, they made us feel comfortable, reassured, and truly cared for every step of the way. They were incredibly gentle and thorough with Buddy, explaining everything clearly and making sure we understood his treatment plan. We could tell they genuinely cared about his well-being and went above and beyond to make him (and us!) feel at ease. Thank you to Dr. Fang and the whole team for being so attentive and professional while also giving us peace of mind during a stressful situation. We are beyond grateful for the excellent care Buddy received and highly recommend this clinic to anyone in need of emergency veterinary services! 🐾💙

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Keonavia Google

6 months ago

I cannot stress how impressed I am with the professionalism and thoroughness provided during my cat Beans’ entire hospitalization at Gilbert Queen Creek Emergency Veterinarian. I also want to give an especially big thank you to Dr. William Hodges, Dr. Ashley Sembach, nurse/tech Kathie, nurse/tech Dani, nurse/tech Vanessa and all the ladies at the front desk (hopefully I got everyone’s titles correct). I have written a pretty lengthy and detailed review, sorry in advanced! We arrived Friday around 1000 and Beans was admitted around 1400 Length of stay: Friday 9/12 1400 - Sunday 9/14 0730 Our kitty had a slowly elevating temperature over the course of 3 days and had not been eating before walking into GQ Vet. We originally took her to ARISE for a temp of 103, but I was not impressed with the care and interpersonal relations there, so we decided on taking Beans to our primary vet the next day. Her fever had then increased to 104.6 where she received fluids and antibiotics. On the 3rd day her fever had increased to 105.6 and I knew this was an emergency and called East Valley Urgent Pet Care - they informed me they do not keep animals overnight, therefore they recommended GQ Vet and one other facility, obviously we chose GQ Vet. Upon arrival we were immediately triaged by Vanessa who helped efficiently assess Beans and immediately notified the team of her elevated temperature so that they could keep a closer eye on her while we waited to be seen. Kathie helped with gathering information on Beans before sending Dr. Ashley Sembach and her resident in. Dr. Ashley Sembach allowed me to go through my timeline of events before recommending to hospitalize Beans, place a NG tube and start fluids and antibiotics immediately. In her words she wanted to be “aggressive” since my cat’s fever had become so extreme and I truly appreciated her honesty and couldn’t agree more. Kathie went over estimates and the plan and allowed me the opportunity to visit with Beans before starting her hospitalization. I was an emotional wreck at this point, but Kathie gave me the space to give Beans lots of hugs and kisses and assured me that I could visit at anytime. The following day we visited our sick girl and they allowed us to bring one of our other cats to let out during our visit which I truly appreciated! Beans has a history of having a lot of vet anxiety so bringing her sister to visit meant a lot to us! The following morning I was called by the night shift VDM and she mentioned Beans was having a new onset of back pain and would recommend doing an X-Ray to see if this had been the cause of her fevers. She mentioned she would sent a quote, but I did not receive the correct one with the x-ray on it. The following afternoon I spoke with Dr. William Hodges about lab results and pending X-Ray imaging, although I would have said yes to getting the x-ray, they did not wait for my consent to saying yes to this. Frustratingly, all of Beans labs were within normal limits and we had 0 answers to why she had a fever. Later in the day we visited our kitty and Dr. Hodges spoke with us and he was very patient and willing to answer ALL of my questions, which I had quite a few. Fast forward to the next morning another night shift VDM called me for updates and we spoke on the phone about discharge planning as my kitties temperature had finally sustained in the low 100s (normal) and she made attempts to eat. Dani did our discharge paperwork and was informative. Dani also respectfully listened to my concerns about the x-ray imaging being done on Beans without my consent and additionally I was never properly quoted for the procedure. Again, although I would have said yes to the x-ray as we still have 0 answers for Beans’ fever, I think it’s important for pet parents to be properly informed and given the opportunity to say yes or no to certain procedures as everyone’s financial situation is different. Dani left the room and spoke with Dr. Hodges and he handled the situation with integrity! Thank you so much GQ Vet for taking care of my Beanie!🩷