Luis Escobar
We visited Go-Kart Raceway with our kids expecting a fun afternoon. Unfortunately the experience was extremely frustrating. - Several staff members were noticeably rude and unhelpful when we asked simple questions or pointed out problems. - A large number of arcade games and attractions were out of order (at least 40-50% of the machines we tried either ate credits, wouldn't start, or were completely shut off with no "out of order" signs). - The go-karts themselves had long delays. - When we asked for even a partial refund because so much of what we paid for was unavailable, the manager flatly refused and offered nothing. We've been to many family entertainment centers and understand that things occasionally break, but the combination of broken equipment, poor customer service, and zero willingness to make it right left us feeling completely ripped off. We spent well over $150 and left after less than an hour. I hope management uses feedback like this to improve staffing and maintenance, because right now we can't recommend this place to anyone and we definitely won't be returning.
