Alex chavez
Not sure what kind of shady business is going on here. I had a 3:30 PM appointment and arrived a few minutes early, around 3:15. The doors were closed, no one answered the phone, and after knocking, someone eventually came from the back. This was my dog’s first visit (a 16-pound mini shelter dog). I asked for a price for a cut and bath, and was quoted $120–$134 for “the works,” but was told the groomer would confirm the final price after seeing him. The groomer came out, said it would be the basic service, but after exchanging a look with the front desk person, they repeated the same high price—$120–$130. It felt odd and not transparent. I understand grooming isn’t cheap, but I’ve never paid more than $60. If I’m going to pay a premium, I’d expect a clean facility and better customer service. The lobby smelled strongly of dog feces, nothing looked clean or updated, and the staff didn’t seem particularly welcoming. I walked away and told them it was out of my budget—but honestly, if the place felt more professional and presentable, I might have paid it. The whole experience just didn’t feel right.
