Isaias Hernandez
I went to the Gold’s Gym Alamo Heights location today using a free day pass through Fitness and Direct to try it out. I’ve been to a different Gold’s Gym in the past and was genuinely considering rejoining. That changed immediately after my interaction with Warren, who appears to be the general manager. From the start, the interaction was rude, confrontational, and unprofessional. He questioned why I was there, claiming the system showed I’d been to Gold’s before. I explained it was a completely different location over a year ago, but instead of handling it professionally, his tone was sarcastic, disrespectful, and disingenuous. It was clear he had already made assumptions and wasn’t interested in listening. This type of behavior leaves a terrible impression — especially for someone new walking into the gym for the first time. It honestly makes you question how he treats the employees who work under him. The entire encounter reflects very poorly on the Gold’s Gym brand, and I strongly believe corporate should look into this individual’s conduct. I will never return to this location and recommend anyone considering this gym to go elsewhere. There are plenty of other gyms in San Antonio that actually value professionalism and customer respect — this is not one of them.
