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QA enterprisesvia Google

about 1 month ago

I’m extremely disappointed with my recent experience at GoodLife Fitness Mount Royal. This is, without a doubt, the worst gym in the downtown area. The equipment is outdated and often broken, with malfunctioning treadmills and uncomfortable massage chairs. Towels are not clean, and overall cleanliness is lacking. Moreover, my wife recently signed up and paid a Join Fee, only for GoodLife to remove the Join Fee promotion a few days later. When we asked if they could match the new offer or provide any adjustment, we were told they couldn’t do anything. It feels unfair that new members pay nothing while we were charged extra. This lack of flexibility and poor customer service is disappointing, especially from a brand that promotes member satisfaction. Overall, this experience has left us unhappy and questioning whether we should cancel our membership.

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Evan Stottsvia Google

2 months ago

I’m visiting Calgary just for the holidays from Florida. I phoned in ahead of time to request the bi-weekly pass for the time that I’m here. Brad is the one who helped me out. He made the process super easy and was very kind and helpful. I highly recommend anyone signing up for a membership at GoodLife request Brad as it made the whole experience THAT much better.

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Kamvia Google

3 months ago

I’m disappointed with my recent experience at this location. My wife signed up just last week and paid a Join Fee. A few days later, GoodLife removed the Join Fee promotion entirely. When we asked if they could match the new offer or provide any adjustment, we were told they could not do anything. It doesn’t feel fair that someone who signed up only a few days earlier gets charged extra while new members pay nothing. We expected better customer service and flexibility, especially for a brand that promotes member satisfaction. This experience definitely left us unhappy and questioning our decision to cancel our membership soon

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Carolyn Gallaghervia Google

6 months ago

I just moved from Portland Oregon, last week. I desperately needed back in the gym. I have been a member of GoodLife about 10 years ago so it seemed like a good move. There are a lot of 'studios' in the area, but I wanted a real gym. I got there and Shane greeted me (and complimented my nails, thanks girlfriend!) I let her know I was a trainer and a former figure competitor, and was a GM of gyms for years and she respected that. She didn't put me through all the PT spiels etc. She did tell me about the free session, don't get mad at her, boss! As someone who had left 2 gyms mid-sale due to pushy sales people and employees not listening this was a huge breath of fresh air. She was so kind, and funny and not fake at all. So far the gym looks extremely clean. It's smaller than I'm used to, but is has everything I need.... And some gyms are big for no reason and waste space. So compact and functional works great for me. I love that the stretching area is away from everyone for all those awkward things we do to warm up/cool down. And I absolutely can not wait to get into that recovery room!!!

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Michael Blackvia Google

11 months ago

Firstly, I have been a member for a long time and in 20 minutes Amanda showed me a better fitness routine then the 75 minute workout I normally do! She offers coaching & mentoring from 17 to 70. Ask her for a FREE assessment TODAY! I love the 24/7 aspect of Goodlife Fitness Centre. The machines, free weights and facility rooms are always clean and accessible. Goodlife offers a meditation, training, cycling and specialty room for individual needs. Whether you like Hammer Strength machines, free weights or kettle bells - they have it all. Disinfectant spray/paper towel stations are situated through out the gym to encourage a sanitary environment. There is special for rate high school students, full locker rooms, showers, sauna and massage chairs. That last one is almost worth going for the massages only:) The staff is helpful, friendly and quick to deal with any concerns. For those interested in specific training you can book personal fitness trainers to help you to meet your individual goals. Prices are very reasonable and at the time of this review the payments are bi-monthly. (Due to personal privacy I did not take any pictures of members - and as it is always busy, it was hard to get facility images.) Happy fitness!