Sam Oconnor
Poor communication from the start. Email received to say arrive 30mins before. Not realising we were booked in at the opening time 🙄 email also said if your karting fill in this waiver with link provided - tried the link, no access. On arrival, staff directed us to the waivers immediately although did not say to skip finding the booking as you still won’t be able to fill in the waiver- multiple people had this issue. Took us half an hour just to fill in the waiver due to waiting for answers off staff and another 20minutes to book in for activities as staff were slow. I was given balaclavas for everyone however these are for like 5-6 year olds, right struggle to get on despite me out the group being petite. I later found out they charged me for said balaclavas to my card without even informing me of this. Karting was very short (10mins) although can’t complain overall as part of the £27.50 deal but could easily have been longer, it was not busy. Staff member putting helmets on people was rude, prior to attempting she could have said they are required to place them on your head and do the buckle or have this in the safety briefing, as a motorbike ride and not liking other people touching me I felt it wasn’t needed, she could have done a visual check, especially when I tightened the helmet after she did as she left it too loose. Everything else went smoothly and we enjoyed it. I felt food, drinks and arcades were over priced though. I’d go again (different location) but the time there, would be limited.
