Jena Monks
I visited Lane 7 Liverpool for a hen party recently, and the experience was a disaster from start to finish. I would not recommend this venue to anyone planning a special event. The service started with a server spilling drinks all over the bride and another bridesmaid. While accidents happen, it was clearly due to the tray not being weighted properly. We were promised the spilled drinks would be replaced for free and removed from our bill, but it went downhill from there. The replacement they brought was the wrong drink entirely, and I ended up waiting 20 minutes for my first drink to arrive after everyone else had already been served. The stock management was non-existent. When I tried to order a second round, I was told they had run out of non-alcoholic mixers. To make matters worse, we realized halfway through that we hadn’t been given the drink tokens/sheets included in our pre-paid booking. When we finally got them, they were out of stock of my choice again. When I settled for a Coke Zero, the syrup had run out, so I had to change my order for a third time. To "compensate" us for the constant errors, they offered us a free activity. We chose darts, but were then told we had to wait because they prioritize "walk-ins" over our group. This is ridiculous considering we were a large hen party already spending a significant amount of money in the venue. We paid the bill, but the experience was stressful and unprofessional. If you are looking for a smooth, clean, and fun hen do, go elsewhere. I won’t be returning.
