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Timothy Thompsonvia Google

4 months ago

Great experience. They were prompt professional and did a great job with my puppy. They even alerted me to a potential ear infection that I hadn't noticed. Will definitely use again.

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david thompsonvia Google

4 months ago

⭐⭐⭐⭐⭐ As a pampered pup who loves to strut my stuff, I have to say that Groom Pet Grooming Salon in Silver Spring is simply pawsome! From the moment I walked in, I was greeted with warm smiles and a friendly atmosphere that made me feel right at home. The groomers here are incredibly patient and attentive. They took the time to understand exactly how I wanted my fur styled, and trust me, they delivered! The designer cuts are absolutely fabulous! I left looking sharp and feeling like a superstar. It’s clear they pay attention to the little details, making sure every snip is perfect. Not only do I get treated like royalty during my grooming sessions, but the whole experience is stress-free and tailored just for me. My human always tips generously because they truly deserve it. If you want your furry friend to have an amazing grooming experience, look no further than Groom! I can't wait for my next visit! 🐾✨

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Bap LOVE&FOODvia Google

5 months ago

I want to start off. I have been taking my babies to Groom Salon for over 3+ years now. I always had a great experience. Mirna my dog's groomer is wonderful. I have no complaints. But as for the company and management , I am appalled and highly upset. I always deal with Jenifer and she is normal very attentive and responsive. Initially the first incident was with my first dog Mochi. I always every time spoke and told Jenifer please and if you can keep my dog away from other dogs. JENIFER WAS VERY ACCOMMODATING and say every time and I quote No problem I will keep her in my office. Then one day when I pick up Mochi I saw her one left eye was blood shot red, I asked Jenifer and she just shrugged it off. My dog is small breed Pomeranian. I know that groom is cage free and all dog play together, but I informed her every time my dog is timid and small and don't want them around other dogs for there on safety'. After that first incident, I was very sad. I was worried I cried. I had to take my dog to the vet to make sure she was OK.. luckily she was OK nothing to it was just a bruise in her eye pupil that the blood had to dissolve. But I let it go and I was like you know their dogs accident happened, but I will make sure that I would inform Jennifer again and emphasize. Please separate my dogs. So once I got my second dog, Boba, I start taking her with mochi to get groomed all the time together same day.. it's been about a year for Boba and I always emphasize. Please keep them away from other dogs again and also this is a grooming business where they ask for medical record of the dogs. I also provide all the information needed and it stated mochi is spayed and Boba is not so I prefer both my female dogs to be together but away from other dogs every time.. one day after the Groomer in about a month and a half later I have an appointment for Boba to get spayed and I was shocked to find out that she was pregnant. I am emotionally, scarred, and sad. I stood there and froze and cry because I was worried about Boba. And I don't take my dog anywhere that encounter other dog their house dogs the only place that she went was the Groomer 100%. And I do understand that when dogs mate they get stuck someone have to separate them or else they will be stuck like that for a good 30 minute.. I was not informed about any issue or anything that happened and once I had to take care of my dog and she have to go through the process of the medical procedure. I took some time to calm down and contact them and email them to let them know my frustration and upset situation.. just to wait and wait. Two months now no response no call no explanation. No apologies nothing.. with service like this. I just want transparency and honesty. I've been going there for years, but how this situation happen and how they handled it I'm disgusted and I truly do not trust this company.. I just want everyone to know . My babies are like family to me the feeling stress anxiety that I had to go through and also my babies Boba that had to be sedated and have to go through surgery. It took her over a week or so to recover due to all the sedation cause she was so small.. I would respect them more if I had an email or call to let me know anything but not even a peep or a word is disgusting

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Michelle Millsvia Google

6 months ago

Absolutely love GROOM! They always get us in quickly for our 2 pups and they listen. We never want them too short and GROOM has done the best job ever. Our boys always come home happy and adorable!

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ShawnTay Vinesvia Google

10 months ago

My first ever grooming with my dog Genny and it was an awesome experience. With only having her for some odd months (since December 2024) I searched high and low for a salon that would be a good match. I read a lot of recommendations mentioning Groom! and decided I’d give them a try. A BIG THANK YOU to Jennifer for being so accommodating. She got us in SAME DAY! Constantly called Genny a “sweet girl” which made me feel safe with her in their hands. To the Groomer Hyunshil, they were awesome and did such a great cut that will allow her coat to grow in the right way while still having personality! Definitely a great place to take your fur baby and I will be on the schedule to return for her upkeep. See some before and after pics below of my cutie pie. Thanks again to Groom! for a great first time.