Rose
Billing is a mess. I’ve had to issue a chargeback from my bank twice in the past 3 years I’ve climbed at the Grotto. This seems to be a common problem as I’ve seen other complaints online and had a friend share they had an identical issue with billing. Before I went on vacation, I requested to pause my membership through their online form 30 days in advance of the billing date as required by the gym (which is a ridiculous amount of time and looks like a ploy to squeeze one more month out of someone who hasn’t read the terms). I was still charged for two months at the full $98 when my membership clearly should have been paused. I was put on an email chain with Nate and Lawson who offered me 2 free months of climbing when I returned. However, I had been debating on switching to another gym and this issue was the deciding factor in ending my membership. After I denied the offer and requested the money I was owed, they stopped responding to any of my emails regarding getting my money back and completely ghosted me! Not the type of establishment I want to support and I’m much happier at a new climbing gym.






