Guitar Center

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Janet Greenvia Google

15 days ago

I had a nice fast experience on the floor purchasing the guitar however the cashier helping me out on 11:26am on 1/15/2026 was extremely rude.He forgot his password to log in so the nice person who got the guitar ready for us had to log in with his password which is why I am not sure who checked me out bc it says Trevor on the receipt but it may have not been him:I understand you have to push sales of warranty of products to your customers for commission but please DO NOT be rude when a customer declines. When I declined, he spoke extremely harshly to me in front of my young daughter . You have to work on the way you communicate, your nonverbal and the inflection of your voice and not be mean and sarcastic when a customer declines a warranty. We spent almost $1800 and will not be returning to your store due to your extremely poor service at the cash register.

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brandon owenvia Google

about 2 months ago

⭐️⭐️⭐️⭐️⭐️ ABSOLUTELY OUTSTANDING SERVICE — Guitar Center Sacramento Went Above and Beyond Over the weekend I purchased a Ddrum 6-piece kit on clearance at Guitar Center in Sacramento. I understood fully that clearance items are final sale with no returns, and I accepted that going in. After getting the kit home, I gave it a very thorough cleaning and unfortunately discovered several manufacturer defects — cracks, chips in the paint, and even a stripped wing nut. None of this was Guitar Center’s doing, but it was disappointing to see that this level of workmanship made it out of the factory. I reached out to Ethan, my sales rep, and he immediately took the situation seriously. He spoke with his supervisor, Berto, and together they offered me store credit toward another kit, even though the purchase was technically non-returnable. I wasn’t sure whether I wanted to return the whole kit, so I brought only the damaged parts back for inspection. While in the store, I met with both Berto and Conner, who took the time to look over every piece and were genuinely concerned about what I had received. Instead of brushing it off, they discussed the issue, asked thoughtful questions, and then asked me: If I could choose any similar kit in the store, which one would I pick? I told them I would choose the Tama Superstar Classic 7-piece. Moments later, they came back and offered to significantly discount the Superstar Classic—a price far better than I ever expected. Berto even mentioned that he wanted to “make things right” because he recognized the time I spent cleaning, inspecting, and driving back and forth. That level of acknowledgment and customer care is rare these days, and it made a huge difference. Thanks to Ethan, Conner, and Berto, I left the store with a brand-new, factory-wrapped Tama Superstar Classic in perfect condition. It’s now sitting in my music room and I couldn’t be happier with the kit or the experience. I highly recommend Guitar Center Sacramento solely because of these three employees. They transformed a situation that could have easily become frustrating into one of the best customer service experiences I’ve ever had. Their professionalism, empathy, and willingness to go above and beyond have earned my respect — and my future business. 👏 Thank you, Ethan, Conner, and Berto — you truly made my weekend.

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The Guitar Roomvia Google

2 months ago

What a wonderful experience at this Guitar Center!! I am visiting here in Northern California. The store was crowded, saturated with black Friday shoppers and insanely busy!! Not only was I greeted warmly, I was asked if I needed or want anything by several employees were already busy.. They were all kind and patient.. I walked through the store, grabbing various Guitars to play, again with kind and patient help in an insanely busy store.. Finally, I ended up needing strings and was checked out by a wonderful employee named Lukas. He could not have been friendlier, was very apologetic for the fact that the system did not like my debit card which eventually went through.. He was also patient and gave me a discount that he did not have to do for the hassle. And it was not much of a hassle at all. He was just beyond patient and kind. Eventually, one of the drum instructors also came through the checkout line, wanting to purchase something and couldn’t be nicer and friendly, and we struck up a conversation. What none of the staff knew is the fact that I have had a long career as a professional guitarist Having done many seminars over the years at various guitar centers. However, today, I was just a patron and treated like royalty. Way to go, Guitar Center. You need to teach the others. How to do it right God bless all of you

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Clara Knausenbergervia Google

4 months ago

I came in to buy something I was in stock before I drove here. I was greeted when I entered and asked if I needed any help. When I told the gentleman what I specifically wanted, he told me in sharp tones “I’m not going into the back to look through some box” and that I’m better off buying it from the supplier directly. Very rude and off putting. I could have bought everything online, I know, yet I came here! I’m keeping a few stars because otherwise, I’ve had good experiences with staff here. However, you just lost a customer today. I shouldn’t have to calm the staff down. I WOULD rather shop online and elsewhere rather than deal with someone else’s bad day.

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Tommy Rickardsvia Google

10 months ago

Wonderful staff. Which is unlike many other GC’s. An AMAZING amount of inexpensive and quality used gear. I am an acoustic player myself and the used gear in that category was unbelievable. Good experience. Great place.