Services Offered
Jewelry Sales
Browse a diverse collection of fine jewelry, including diamond rings, earrings, necklaces, and bracelets for all occasions.
Personalized Assistance
Receive expert guidance from our friendly staff to help you select the perfect piece, with options for gift boxes and insurance.
Repair and Replacement Services
Professional handling of repairs, stone replacements, and exchanges for manufacturing faults, ensuring your jewelry stays pristine.
Gift and Voucher Offers
Enjoy discounts, vouchers (e.g., £25 off future purchases), and special promotions to enhance your shopping experience.
Insurance and Protection Plans
Optional coverage for accidental damage, providing peace of mind for your valuable jewelry investments.
Reviews
5(5 reviews)
Rating Distribution
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Karen Snowball
via Google
about 1 month ago
Good customer service. A new ring had lost one of its stones but it was examined and found to be a manufacturing fault. Alex at Liverpool One arranged for a replacement, gave me the option to select a different style if I'd prefer, checked the sizing, and explained the process. He was very professional and reassuring.
H
hayleyvia Google
about 1 month ago
I was served by Sian twice in the same week. She was absolutely lovely, so helpful and fun to chat with. Made the second visit more enjoyable because I knew she was interested in helping me find the right item again and actually listened to what I was saying! 10/10 😊
K
Kelly Whitevia Google
2 months ago
I went to H. Samuel to buy my mum earrings for her birthday. I was served by Valenja at the Liverpool One store and was very happy with my purchase and the service. The store was well maintained and well staffed. Valenja was super helpful and friendly. She upsold me a necklace to go with the earrings and a nice gift box and insurance to cover accidental damage to the earrings. My mum was over the moon with her set. I also received discount for my next visit and would definitely shop there again and recommend to friends.
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Babar Khanvia Google
3 months ago
Yesterday we went to H.Samuel liverpool one and our experience was amazing. We met Ava she showed us a huge collection of diamond rings and she was just amazing in her work and give every detail of every ring which we asked and did satisfied us. I would strongly recommend shopping there to everyone and will visit again. Ava was very humble and nice. And i really appreciate her… Thanks Ava & H. samuel
Y
Yvonne Skellyvia Google
3 months ago
Mia at The Liverpool store (Liverpool One) was very helpful indeed. She was informative about the products, approachable, friendly and professional. I had birthday money to spend and so she helped me to try a few different bracelets on, and then let me go away and think about it, without pressure. I returned to the store, asked for Mia and purchased one of the bracelets I had tried on earlier. With my receipt I was given a £25 voucher, so then Mia helped me choose a pair of earrings, bit of an impulse buy. Mia's customer service skills were very good!
