Sara Colohan
I chose Hatton Garden Workshop based on its strong online reputation and had no prior connection to the business. From the outset, the experience felt unprofessional. During the initial inspection, my diamond (which had fallen out of my semi-tension ring) was dropped on the floor, requiring us to get down and search for it. This was unsettling given the value of the item and set the tone for what followed. After my ring was repaired, the diamond subsequently fell out and was lost. I raised this calmly and reasonably, seeking a constructive resolution rather than pursuing the value of the diamond itself. As part of trying to understand what had happened, I asked for basic details of the work carried out, such as a repair record or bench notes so I could see exactly what work had been done to my ring. These requests were refused, making it impossible for me to know whether the repair had been carried out appropriately. I asked for a refund of at least the £300 repair fee, which I felt was a reasonable and proportionate response given the circumstances. This was declined. Rather than engaging professionally, I was met with defensive and dismissive correspondence, which only compounded what was already a very upsetting situation. When I suggested obtaining an independent professional report, I was met with: “I will place no credence to any ‘report’ written by a commercial enterprise or company potentially considered a competitor.” What has been most disappointing is not just the loss of the diamond, but the lack of transparency and accountability. Even a refund of the repair fee was refused. I am sharing this review so that others can make an informed decision and ensure they document everything very carefully if they choose to proceed with this workshop. I have retained all correspondence and records relating to this matter
