mei
i called last week and no one was able to help me so i left a voicemail. instead of listening to my voicemail and what i said, they TEXTED me back "please return my call" which seemed unprofessional and i genuinely thought it was a scam or random caller. i had to look up the number to make sure it wasn't a scammer, but had i not, i would not have known who this random person texting me was. i had described my situation thoroughly in the voicemail i left, but when i called back, the woman on the phone sounded incredibly annoyed at me. the customer service was appalling and she made me feel like i was personally inconveniencing her. she didn't even listen to the voicemail or brought up any solutions to the problems i had mentioned in my voicemail as well.
