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Megan Barbervia Google

about 1 month ago

We the the unfortunate need for an emergency vets on Sunday- whilst a situation I would not wish on anyone if you ever do need one I could not speak more highly of Holly House. From the initial phone call to everyone we dealt with, Holly House were fantastic. I was a mess and despite what I imagine is probably a very high pressured environment for the staff everyone was so supportive and kind. Our dog had to be kept in for monitoring and we were kept updated and at every stage every option was communicated clearly.

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Barnaby Barlowvia Google

3 months ago

When it was time to say goodbye to our beloved senior dog, the team at this clinic showed incredible empathy and professionalism. They made a heartbreaking moment as peaceful and dignified as possible, providing support not only to our pet but also to our family. We will always be grateful for their kindness during such a difficult time.

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Hannah Kerryvia Google

4 months ago

Disappointing decline in service over the years, a real shame. Should have left the sooner. Poor communication, misdiagnosis and expensive. Always had a positive experience in terms of friendliness from staff, however too many issues to ignore. Poor communication between staff leading to unnecessary extra visits e.g. not advising sedation necessary to take blood from a cat, despite him needing restraint from three people to clip claws on the previous visit. This meant an entirely wasted visit, and about £80 for the hassle. They did offer for him to come back under sedation for blood tests, but as we since discovered they can't perform the surgery without us taking him to the Ilkley branch, we have declined. Being told three times a colleague would contact us to discuss the dental work for our cat and not following through, leaving us to chase them us. One person said it would be in Leeds, one saying it had to be Ilkley. Misdiagnosis of an infected toe - were told our dog had almost certainly torn his cruciate ligament before the vet even laid hands on him, judging by his limp. Advised to book for xray/surgery a week later if no improvement. I requested he was seen again in the meantime as he was in so much discomfort. A second vet immediately diagnosed the infected toe. Antibiotics sorted the problem; diagnosing correctly to start with would have saved my dog several days of pain. Told our cat probably had a broken tail after she presented with a limp tail. Advised to bring her back for xrays. On the next visit a different vet discovered it was an infected cat bite - again received antibiotics later than we should have. Left for another practice today to get our cat's teeth extracted locally. The price different we've been quoted is substantial, despite the new surgery having better, local facilities and offering a more comprehensive package. Holly House charging £250 more than the new practice, and not even including bloodwork in the price.

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joanne Halmshawvia Google

about 1 year ago

Brought my African Grey Mr B for his nails trimming and Harriet and Amy were amazing 👏 they were so good at handling him as he doesn't like being handled and he was very calm with them. Harriet explained everything she was doing and took the time to ask if there was anything else I needed to know. Wonderful service would certainly recommend them and only £30 for his appointment which i thought was so good as I expected so much more. Thank you Harriet and Amy for a perfect visit

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C Avia Google

about 3 years ago

I required an emergency appointment for my gorgeous but very poorly cat. They were the only emergency vets around when we needed one. My boy had to be put down but I was so impressed by the staff's kindness, efficiency, communication and knowledge and understanding that I have now registered my two new furbabies with them and taken the pet care plan. Thank you so much to vets Jenny and Emma for giving my boy such good quality care. You were there when he needed you and all your staff were there for me too. Excellent, bright clean, well equipped facility. I definitely recomend.