Vets for Pets Leeds Birstall 24/7 Hospital

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Not Important

via Google

I took my dog to Vets for Pets as an emergency after she became suddenly lame and in pain. The vet carried out only a very brief check and quickly pushed for sedation and X-rays without properly examining her leg or paw. I was charged £973.64, yet no diagnosis was made. The X-rays showed nothing. After bringing her home, she was still in discomfort. On closer inspection, I found a visible wound with pus at the exact site of pain — something that should have been picked up during a basic physical examination. Instead, the issue was missed and masked with painkillers, while I was advised to wait two weeks. Paying nearly £1,000 without a diagnosis, while an obvious problem was overlooked, is completely unacceptable. I would strongly advise others to question expensive procedures if a proper physical examination has not been carried out first.

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Olivia

via Google

I’m not sure who I spoke to on the phone on Tuesday night but she was absolutely wonderful, calming me when I was upset my cat had her tail stuck in the door and speaking with kind words. Once I arrived at the vets, I was seen by a lovely lady (who I did not get the name of) but she was absolutely amazing also, treating both me and my cat with care even though she is an absolute terror when she is at the vets and refuses to let them near her. She walked me through the steps she was taking to try and examine her and what she advised after, both her and the lady I spoke with via the phone are absolutely fabulous and deserve nothing but positive feedback from me !

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Paige Hancock

via Google

Amazing caring staff after I lost our cat, so friendly and caring I couldn’t have had a better experience whilst my heart was distraught. I would recommend this vets over and over again. It feels like they shared your emotions and was so empathetic. Thank you so much from the bottom of my heart you made the experience so smooth and handled the rest whilst we were heartbroken.

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Hannah Lofthouse

via Google

I am extremely disappointed with the service we received from this veterinary practice. We were told that our cat needed his tail amputated, which caused us a great deal of distress. However, this turned out to be completely unnecessary — his tail healed fully within just two weeks without amputation. Being told such a drastic procedure was required when it clearly was not is deeply concerning. On top of this, we were charged over £700 initially, plus another £100, and then an additional £100 was added when we collected him, with no clear explanation other than “medication.” This extra charge was not discussed or agreed beforehand, leaving us feeling misled and taken advantage of at an already stressful time. There was a lack of transparency around both the diagnosis and the costs, and we have lost trust in the advice given by this practice. I would urge other pet owners to ask detailed questions and seek a second opinion before agreeing to major procedures here.

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Gillian Hardwick

via Google

Treated my cat with patience and understanding while investigating a problem recently massive thank you to Anna who explained all her blood work results to me thoroughly and we now have a follow up care plan in place for the future thank you once again great work everyone