HomeRiver Group Sacramento Property Management

Hilig went our of her way to help me. I had an issue paying rent by cash and was so kind of enough to ask for permission to get the online payment restrictions lifted. Thank you very much. I was already late in paying due to these facts and she just made my day even better by listening to my problems. 🙏

These 5 stars are for Santos who has helped us for maintenance issues we've had for our unit. Santos is the best! He's very helpful, knowledgeable, efficient, timely, does a clean job, very good at his work, and friendly! He's a swell of a guy! Make sure to promote him and give him a well deserved raise! He definitely deserves it!

The Good: The apartment itself is fine. Larger than my last place, closer to work, and the application process was efficient. If you're looking at square footage and location, it checks boxes. The Reality: Everything that worked great before the lease was signed stopped working the moment I moved in. I've been trying to get a mailbox key for weeks. No response from my property manager. I have checks I need to deposit to pay rent, but I can't access my own mail. I've contacted the main office multiple times. Their response? "Contact your property manager at [same number that hasn't answered]." Every time. My renters insurance documentation disappeared from their system after I submitted it weeks ago. I was enrolled in a program I didn't authorize, and my monthly cost went up significantly. Still waiting for that to be corrected since I resubmitted everything. The Dangerous Part: I submitted an emergency maintenance request six days ago. My electric stove is electrifying metal cookware—I'm getting shocked every time I touch a pan handle. This is a serious electrical hazard. It's been sitting "in review" for almost a week. No one has contacted me. I stopped using the stove entirely because I'm not interested in being electrocuted or starting a fire. The Pattern: Pre-lease: rapid responses, smooth process, everything handled. Post-lease: ghosted. But they'll email you real quick if they need something from you or want to charge a fee. The unit has the usual "landlord special" issues—loose outlets, warped floors, peeling paint in wet areas, spot repairs that are the wrong color, but I could live with that if basic communication and safety concerns were handled. They're not. I'm giving two stars instead of one because the apartment works for my needs, I'm actually making it a home I can host others in, and I'm hoping this is a temporary breakdown. But right now, I'm paying premium rent for substandard management and unaddressed safety hazards. If you're considering renting here: get everything in writing, document everything twice, and hope your property manager is one of the responsive ones.

I had such a great experience with Phil. He is professional, knowledgeable, and always made sure that no questions were left unanswered. He took the time to explain everything clearly and made the process so smooth and stress-free. I truly appreciate his dedication and support—he is awesome at what he does, and I highly recommend him to anyone looking for a reliable and trustworthy realtor!

If I could give them negative stars I would. First in the five years that we lived there we had multiple properties managers. Resulting in it taken multiple attempts to reach the right person and get resolution. Their staff is either super friendly or down right awful. The good ones don’t stay long. Make sure you save all your emails because you will need the proof. In the time that we lived there we had multiple issues. It could take up to a month to get things fixed. Our fence blew over and was a safety hazard and they did nothing about it for over a year. After multiple calls, emails and maintenance request they never fixed the fence. The neighbors finally built a new one. The dishwasher broke and three months later still was fixed. Make sure you take pictures of everything before moving in because they will show you pictures that are not accurate. Also take picture when you move out. The microwave broke three times before they replaced it. The a/c broke during the hottest time and it took them a week to fix. They will blame the vendor for the slowness or not getting back to them. They will also say they are waiting on the owners approval which can take days to weeks. Tina McCardle is the worst property mangers I have ever had to deal with. She does not return phone calls, rather she will send an email in response to your voicemail. Which results in longer processing time and delays. She will conveniently forget issues. She is quick to blame the text and charge the tent for items that should be paid for by the owner. After a home inspection she demanded we made the towel rack match. I had to tell her that is the original towel rack and we are not replacing it. She is argumentative and doesn’t address issues. She charges the tenant for things the owner should be paying for. Don’t bother with a pre-move out inspection they simple bring a paper and ask you to sign it. But be prepared for their ridiculous move out requirements such as caulking all toilets and showers. They are charging us $400 for a burnt out chandelier bulb. Once I sent an email asking for the invoice/receipt. I was given a whole list of items they were charging us.They charged us for garage remotes not working. Which by the way they worked up until the day we turned them into the property manager. They are charging us for a screen door that we request maintenance on and were told a vendor would have to come out to fix it. Only to be told it doesn’t matter we are being charged for a screen door that has had multiple repairs. She told me I had to turn the keys into the office because she didn’t have anymore lock boxes. But failed to mention you have to have an appointment because nobody works out of the office. Upon calling the office they wouldn’t give me an appointment and instead told me to drop everything through the mail slot. Also don’t bother reaching out to her Manager because she will not call you back or even acknowledge that she received your call or email. Honestly I wouldn’t let them rent out my catio and I will tell anyone who will listen not to rent from Home River properties. In my 30+ years or renting this was the worst experience of my life. We had decided to not renew the lease because it felt like they don’t care about the property or the tenants. They lie and tell you they are transferring you to manager and instead it’s a call center. They used false pictures to charge you for things. RENTER and HOMEOWNERS beware!!!