Compassionate urgent care that steadies you in Surprise.
HonorHealth Complete Care – Surprise provides urgent care services at 16575 W Waddell Rd, Surprise, AZ. Reviews praise a caring, professional team that can turn stressful moments into manageable ones, with Adrian, Jeffrey, and Trevor noted for thorough, reassuring care. Some feedback mentions long wait times and billing concerns, offering a balanced view of experiences at this Surprise location.
16575 W Waddell Rd, Surprise, AZ 85388, USA
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Treatment for non-emergency conditions like infections, minor injuries, and illnesses with on-site diagnostics.
Comprehensive lab work including blood tests and urinalysis for accurate health assessments.
Specialized medical attention for children, addressing common issues like UTIs and skin infections.
Assistance in connecting patients with specialists such as dermatologists for ongoing care needs.
Personalized care with anti-anxiety options and professional guidance to manage health concerns.
Overall rating
Jen J.
Brought my toddler for a suspected UTI, took hours to do a simple urinalysis, there weren't many people waiting. I have never seen an urgent care move this slow. You think they would take a child's age into consideration. If you choose this location expect to be here at least 3 hours.
Lauren Holdaway
Do not go here. I showed up for a potential skin infection, not knowing I would be billed for an emergency room visit. By the time I was told, I already had an hour invested. I stayed, they drew blood, the woman forgot to get a vile, came back and drew my blood again. I was then told to sit in the cold hall and wait HOURS for my results to come back only to be referred to a dermatologist. I feel bamboozled, and feel like this was a quick money grab. I am not excited to get my bill.
Shinuchan
Would just like to appreciate the utter incompetence and uselessness of this institution. Waited 4 hours to not see a doctor and just give my information multiple times, actively making my herniated disc worse by sitting in their seats for hours. Wonderful trip, real glad I have to go get generational debt at the ER to get any type of help.
Monica Schmidt
My daughter went in and they were going to lance a cyst. My daughter is terrified of needles and they were going to have to numb her. They told her they’d give her an anti anxiety med before and then she’d be relaxed. Nurse came in to give her the pill and the NP was ready to do the procedure at the same time! The anti anxiety med takes 30 min to take effect but the NP gave her NO time to let medication work! THEN told her “we need the room so we have to do it now” and my daughter was still shaking and terrified! They wouldn’t move her to another room to let meds kick in and just discharged her!!! The medication kicked in when she got discharged…30 minutes after she took it!!! That was the worst bedside manner and didn’t realize rooms have a time limit!!!
Mario Lizaola
I had such a positive experience at HonorHealth Urgent Care. What started as a very stressful and scary situation was handled with so much care and professionalism by the entire team. My care provider, Adrian, was amazing thorough, kind, and reassuring. Jeffrey and Trevor also went above and beyond to make the whole process manageable and less overwhelming. Honestly, every single staff member I interacted with was great. I’m truly grateful for the way they took care of me and turned a difficult moment into one where I felt supported and in good hands.
