Gab G
As of now, this is my honest review unless we receive an acceptable response. We scheduled a two-hour foam party on October 3rd, and within 20 minutes the machine’s fan stopped working. We immediately called the company, and it took approximately 30 minutes for someone to arrive, while we had a party full of guests waiting for the foam to work. When the technician arrived, he worked on the machine for about 30 minutes and was on the phone with someone who was trying to help get it to work. Ultimately, told us he believed the machine had overheated and possibly burned out, or needed time to cool down. Unfortunately, he stated he was unable to fix it at that time. Our instructions were simple, and they were followed exactly as provided. I called today to get an update regarding a refund or rescheduling, and I was told that the issue is “under investigation” and that they believe our power went out, causing the problem. I explained that our power never went out, and even their own technician could not repair the machine. I was told someone would follow up later. Please note that it is now January. This situation has gone unresolved for months, which is completely unacceptable.
