Johnny Truong
I had a really disappointing experience at Houston National Golf Club and won’t be returning. When we checked in, an older male employee was completely rude and frankly ridiculous. He tried to charge us again even though we had already paid through GolfNow. We even showed him our receipt on GolfNow to confirm the payment, but instead of resolving the issue, he got upset and started raising his voice. He told us we weren’t allowed to get lunch, ordered us out of the clubhouse, and even said we didn’t belong there. The way he spoke to us and treated us felt like profiling, on top of acting like we didn’t know what we were talking about. The whole interaction was unnecessary and unprofessional. Things didn’t improve on the course. While we were playing, another worker followed our group for about six holes, repeatedly accusing us of bringing alcohol onto the property. We didn’t have any, and we even allowed him to check all of our carts to prove it. Despite that, he continued to follow us and asked again a couple of holes later if we had alcohol. It felt like harassment at that point. Overall, the customer service here was terrible. Between the ridiculous behavior at check-in and being followed and accused on the course, the entire experience was uncomfortable and frustrating. We genuinely felt profiled during our visit. Definitely not a place I’d recommend.
