Houston We Have A Problem - iPhone Repair cover
HW

Houston We Have A Problem - iPhone Repair

Fast, fair iPhone fixes in Reno.

3.8(13 reviews)
electronics-store
$$
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About

Houston We Have A Problem - iPhone Repair offers quick iPhone repairs in Reno, NV. Located at 1300 E Plumb Ln Suite B1, the shop is praised for efficient service and reasonable prices on screen, battery, and port repairs, with several positive reviews. Some customers report concerns about repair practices and communication, presenting a mixed experience.

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Location

1300 E Plumb Ln Suite B1, Reno, NV 89502, USA

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Services

Screen Replacement

Fix cracked or damaged iPhone screens with quality parts for various models.

Battery Replacement

Replace old or failing batteries to restore your iPhone's battery life and performance.

Charging Port Repair

Diagnose and repair charging issues, including port replacement or cleaning.

Back Glass Repair

Repair or replace damaged back glass on iPhones to restore aesthetics and functionality.

Diagnostic Services

Comprehensive testing to identify issues with your iPhone before recommending repairs.

Quick Turnaround Repairs

Fast service options, with many repairs completed within a few hours to minimize downtime.

3.80 · 13 reviews

Overall rating

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Matt Wielebinski

via Google
· 2 months ago

They squeezed me during my lunch and got my battery and screen replaced very quick!

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Steve F (Travelin' Captain)

via Google
· 4 months ago

Fixed it fast!!! Saved me hundreds. Thanks. Houston

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Gabriela Castaneda

via Google
· 4 months ago

I’ve brought my toddler’s Samsung tablet here twice for a cracked screen, and both times the service was great. The repairs were fast, affordable, and the tablet looked brand new when I got it back. The staff was friendly, professional, and made the whole process really easy. If you need a phone or tablet repair, I definitely recommend them!

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Andy Turman

via Google
· 5 months ago

Ballers. They brought back 2 of my iphones from the brink of death. Saved me literally $1000s in new phones. They replaced a screen, a special order battery and a charging port on separate devices. Efficient, pleasant, reasonable priced. Grab Sushi Pier while you wait. Highly recommend!

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Inez Farnsworth

via Google
· 7 months ago

He fix my phone screen and my computer and made it look like new, like it was new again. Thank you very much!!!!

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Brandon Castillo

via Google
· 7 months ago

BEWARE Came in because I had charging issues with my iPhone. Houston (the owner) then suggests a new charging port to fix the issue. Me trusting him, I approve the repair. I come back after a couple hours and he advises me the repair was complete and plugs the phone in to verify. Upon inspecting the phone and specifically the port I notice it looks old and used, like the original one. I also notice the two screws on the bottom side of the phone are untouched and have dirt/debris completely filling the Phillips screw head. Had he taken these screws out to complete the repair it would have been evident. Though it wasn’t. I bring it to his attention and he claims he replaced the port. I quickly catch on to the fact that my charging port was simply filled with debris likely lint. Which caused the charging issues in the first place. Houston cleaned the port out and did not replace anything but tried to sell that service to me not thinking I would catch on. Even after pointing this out to him he states that he replaced the port with a used port from a donor phone. Which to his defense was why the port still looked used. I question why he would even put in a used port when I paid to have a new one put in to his recommendation. I ask him to show me the old port that was removed from my phone and he spends the next 5 min in the back room “looking” for it but isn’t able to, probably because it wasn’t never replaced. Go figure. At this point it’s pretty obvious that he’s caught red handed and he knows it but doesn’t own up to it. Very shady business.

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