T

Tuck Tuckvia Google

almost 2 years ago

Mykea was Extremely helpful over the phone. Very knowledgeable and carries herself very professionally. The world definitely needs more people like Mykea! :) She wasn't able to get me an appointment with her location but she took the time to set me up with another agent and even saved me a trip by making it a video call appointment! Will gladly call back next year when taxes need to be filed!

P

Piyush Pratap Singhvia Google

about 2 years ago

There is a lot to say. Their services are excellent with high level of transparency, simplified explanation and no complications. I wish to also mention the go to person, Mr. John Berman - a man with patience, accommodative behavior, helpful tone and clarity in explanation. He just scores +7 stars. Since I moved into US recently and with the amount of questions that I had, he was way too kind to us. Honored to meet such a wonderful human being

J

Juliana Pacheco Duartevia Google

about 3 years ago

I have used H$R Block for four years in VA and never had a problem! First time I tried to use this office in Madison-WI and I could not be more disappointed and frustrated! I scheduled an appointment in person and they moved me to an online appointment (which would be okay) but I never received the link or instructions to join the meeting. I called the office three times and they kept saying they would contact me back and nothing! They don't now what they are doing.

K

kristen bvia Google

about 3 years ago

Nope. Been using them for many years. My new tax person didn’t bother to show up to our scheduled appointment. I waited for 30 minutes past the scheduled start time. No call, email, text to explain or reschedule. They don’t care about clients. Their customer service will probably respond with a BS “contact out ……”.

A

A LBBvia Google

almost 4 years ago

Story Time: So I had an appointment at this location the other day, and when I got there the receptionist started asking her coworkers if there was anyone available to help me. I thought this was weird, but tried to ignore it. Then she finally asked a man (CPA) who, after whispering something to her, finally said that he could help me. I made my way over to his cubicle, got settled, and started to pull out my tax forms, when at this point the front door opens and a family comes in. Apparently the father had an appointment with the CPA I was working with. The CPA told me that he couldn’t help me right then, because his appointment had arrived. Then he said that because they had a crying baby, which they did, he needed to help them first. I asked him how long it would take, and he said 20-30 minutes. I reluctantly stood up, and asked him is there someone else that can help me, and he said that he didn’t know. I asked the receptionist is there someone else that could help me and she explained that my name and appointment time went into a “pool” of appointments that any CPA could grab, but no one did... I sat in their waiting area for five minutes, then stood up and asked the receptionist to cancel me appointment. She typed on the computer, said she did, then continued to stare at her computer. I asked her if I was all set, and she yes (not I’m so sorry about the trouble, or I’ll email my boss about this messed up situation, etc.). Just yes. I felt embarrassed. And frustrated. Not because of the system, but because of the customer service. The receptionist didn’t even call anyone, or give me another option. I got passed over, then told about a janky system that I didn’t know they had.... Do Not Go Here!!