Hydro-Flo Plumbing & Heating Ltd.

Name: Hydro-Flo Plumbing & Heating Ltd.
Address: 9604 51 Avenue Northwest, Edmonton, AB, T6E 5A6, CA
Telephone: (780) 203-2230
Price range: $$$
Rating: 4.2

Reliable plumbing and heating solutions for Edmonton homes and businesses.

4.2(5 reviews)

plumber

$$$

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About

Hydro-Flo Plumbing & Heating Ltd. is a trusted provider of plumbing, heating, and cooling services in Edmonton. Specializing in installations, repairs, and maintenance for residential and commercial clients, the company is known for its professional team and responsive customer service. From emergency hot water tank replacements to AC installations and general plumbing work, Hydro-Flo aims to deliver efficient and dependable solutions with clear communication and attention to detail.

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Location

9604 51 Ave NW, Edmonton, AB T6E 5A6, Canada

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Information

9604 51 Avenue Northwest

Edmonton, AB, T6E 5A6

(780) 203-2230 www.hydro-flo.ca/

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Services

Plumbing Repairs

Expert fixes for leaks, clogs, and other plumbing issues with prompt service.

Heating System Installation

Professional installation of hot water tanks and heating units for optimal efficiency.

HVAC Services

Comprehensive AC and heating system installations, maintenance, and repairs.

Emergency Plumbing

24/7 emergency services for urgent issues like water heater failures.

General Contracting

Handling larger projects including system updates and property damage repairs.

Financing Options

Flexible payment plans to make services accessible for all customers.

4.20 · 5 reviews

Overall rating

Rilla Hohn-Hildenbrand

via Google

· 8 months ago

Fantastic customer service from our tech who was updating our 50 year old air intake. He was able to answer all my questions and left me confident in his work.

Jan K

via Google

· 10 months ago

Although we had to wait for a few days for a tech to come by, it was truly worth the wait....Jake was absolutely wonderful... he explained everything really well, advised as to what he was doing and what might be best for the future. He even got quotes for us regarding alternate heating options.....we were very pleased (and our dog LOVED him too....so he is obviously a good person :))

C T

via Google

· 11 months ago

Every one at Hydro-Flo I talked to was amazing. My hot water tank decided to start leaking water in the middle of the night, I called in the morning and talked with Zoey, she was able to get me estimate for a new tank very fast and was able to get a tech out the next morning to do the replacement. Sam the tech was amazing, very clean and professional. I had to do financing for the work and Justin was great to deal with, within 5 minutes all the paperwork was completed. Excellent service and very professional team. Highly recommended them to anyone looking for professional and reliable services.

Wing Leung

via Google

· 11 months ago

Updated Google Review Title: Misrepresentation of Efficiency AND Unacceptable, Prolonged Failure to Repair Property Damage I normally don’t write reviews, but this experience has been extremely disappointing, and the core issues remain unresolved. My home water heater was leaking, and after some research I initially asked Hydro-Flo Plumbing & Heating Ltd. about a Rheem RTGH-95DVLN-2 tankless high-efficiency model. They quickly quoted me $3,700 and said they could do same-day installation. Issue 1: Efficiency Misrepresentation During our conversation, I was told the replacement—a 50-gallon tank—would have an efficiency rating of 0.8 UEF, which sounded reasonable compared to tankless models (~0.9). Based on this promise of near-high efficiency, I accepted. However, the installed model is the Rheem PROG50T-65N standard tank, which officially has a UEF efficiency of 0.65—a substantial and misleading drop from the 0.8 figure I was quoted. This is a clear misrepresentation of the product’s performance. Issue 2: Property Damage and Failure to Follow Through (Ongoing) To make matters worse, their staff's equipment damaged my rain gutter/eavestrough system upon arrival. A manager (Todd) came to inspect the damage on September 22, 2025, and acknowledged the responsibility. In your company’s public reply to my original review three weeks ago, you stated that a larger contractor "has an appointment with you early next week" to handle the repair. Today is October 22, 2025. That "early next week" appointment has been missed for three weeks, and the damage to my home is still unrepaired. Your public statement attempts to diminish the damage by claiming my "home has weathered over time," yet you simultaneously confirmed the incident by stating your "ladder rack hit" the eavestrough. Furthermore, sharing my "pleasant thankful texts" does not negate the factual misrepresentation of the water heater's efficiency or your company's persistent failure to rectify property damage. Conclusion I originally chose this company because of their high Google ratings, but the experience has shown a lack of accountability. I have now filed formal complaints with the Better Business Bureau (BBB) and Alberta Consumer Protection (ACP) regarding both the misrepresentation and the failure to repair property damage. If anyone is considering Hydro-Flo Plumbing & Heating Ltd. for installation, please read this carefully and think twice before making your decision. Avoid sacrificing long-term efficiency and professional accountability for the sake of same-day service.

Cindy Gardiner

via Google

· 1 year ago

We recently had an AC unit installed in our condo by Hydro Flo, and we couldn’t be more impressed! The team was incredibly respectful, professional, and mindful of working in a condo space. They communicated clearly, arrived on time, and made sure to maximize the space efficiently without cutting corners. You can tell they take pride in their work. Everything was done cleanly and thoughtfully.

Mr. Plumber offers professional plumbing and gas fitting services in Edmonton, specializing in installations, repairs, and maintenance. Known for prompt response times, clean workmanship, and honest pricing, the team ensures every job is done right the first time. With a focus on customer satisfaction and reliability, Mr. Plumber is the trusted choice for residential and commercial plumbing needs.

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Wing Leung

via Google

· 11 months ago