Milena Medvedeva
We purchased a mattress from IKEA in April 2023. It came with a 10-year warranty, but by 2025 the mattress had already lost its shape (and for context, my husband and I are not overweight — we are both slim). This year we replaced it and asked an employee at the West Sacramento store what to do with the old one. We were told to contact customer service. I did that a month ago. A case was opened for pickup of the old mattress and a refund to my IKEA account. Since then, I’ve been getting emails telling me to follow up. I’ve called three times, and every time I hear the same thing: “We scheduled a call from the store to arrange pickup.” I never received a single call. At this point, I’m done calling. The mattress has been sitting in my room for a month — I’ll probably just leave it outside. On top of that, we bought a new Valevag mattress on March 28, 2026, and it already doesn’t hold the same shape it had during the first two weeks. Most likely, I’ll have to return it too. But based on how I’ve been ignored so far, I have very little confidence this will actually work. I was also told that if I return the new mattress, I won’t get a refund to my card — only store credit (points). I’m not even sure how that’s supposed to be beneficial. I definitely do NOT recommend buying mattresses from IKEA, even if they advertise “10-year warranty” in big letters. In reality: no proper warranty support, no smooth returns, and no follow-through.
