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Jack Frost Landscapes & Garden Center
Virginia Beach's premier destination for lush plants, quality landscaping, and garden essentials.
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Home Services
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Virginia Beach's premier destination for lush plants, quality landscaping, and garden essentials.
Jack Frost Landscapes & Garden Center offers a comprehensive selection of plants, trees, and garden supplies alongside professional landscaping services. Located in Virginia Beach, the business provides installation, delivery, and expert advice for residential and commercial clients. While some customer experiences vary, the center is noted for its beautiful plant selections and strives to meet diverse gardening needs.
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Professional design and installation of custom landscapes, including planting, hardscaping, and irrigation systems.
Wide selection of plants, trees, shrubs, flowers, soil, mulch, and gardening tools for sale.
Warranty options and care advice for plants, with support for replacements under specified terms.
Convenient delivery of plants, trees, soil, mulch, and other garden supplies to your home or business.
Offering firewood, holiday decorations, and other seasonal items to enhance your outdoor space year-round.
Knowledgeable staff providing tips and guidance on plant selection, care, and landscape maintenance.
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Overall rating
Jay-ess
Caused damage to my siding and would not own up to it. No damage was present prior to them coming for the very first time. I'm not trying to get free siding repair on preexisting damage, and it's obvious that the owner was trying to get out of any blame for it. Cancelled services. He offered free grass cutting instead. Honesty is a rare commodity these days.
Nina M
Overall not a great company to do business with. I purchased 2 trees (one ordered and one on site) and was told by Jeremy (store manager) it would be $75 to half the price of the tree to install. When I received the quote it was close to $600. After explaining my frustration to James (landscaping manager) he thought it was best I speak with the owner Beth. Mind you I didn't ask to speak with the manager he suggested this because of the mis information I kept receiving from Jeremy. The owner Beth made me feel even worse after just telling the story of what was happening. Finding excuses for the team versus being a leader. I never asked for a discount, return or anything! She spoke over me explaining that I was understanding things incorrectly which wasn't the case, her team was giving incorrect information. We ultimately just asked for delivery instead of install and they were gracious and cut the delivery price for us (again, i never asked for anything). When we received the trees the tree I had ordered from their grower was an easy install but the tree they had on site was horribly root bound. I dont have much hope for that tree but I'd rather lose the money on a tree than deal with their customer service again or overpay for what felt like being taken for a ride. I understand that you need to charge a certain amount when sending a team but your staff, specifically "managers" need to have a better understanding of the business.
Jason Gaudet
Don’t believe the 1 year warranty they claim to have (when purchasing.) I purchased multiple 4.5 ft tall plants from there and half died within months. When I returned to get them replaced I was told they have no warranty on plants after 24 hours. Then after I got upset because I was told they had a 1 yr warranty like Lowes and Home Depot, he agreed to replace 1 with a 6in seedling that was less than half the cost. Dishonesty and not taking care of their regular customers is why I will never be back to buy anything from Jack Frost Garden Center.
Arlene
They had a beautiful selection of the string of turtles!! They were so lush and full. Well cared for and waiting for new homes! Check them out today! You won't regret it. Sharol was the sweetest! Will be back soon ❤️
Kelli Sucharski
This is the second time we have purchased hardwood to burn for the winter from Jack Frost. The first time, we received a "normal" amount of debris; dirt, saw dust, mulch and bark. This time, we received a ridiculous amount of this extra waste. I called them and they did not really offer a solution except maybe sending someone out next week to pick some of it up. They dumped the wood in my driveway where I normally park my vehicles and expect me to wait til next week for them to "maybe" pick some of it up? This was uncalled for and I will re-think purchasing from them again. Buyer beware!!!
