JL
James Laurence Estate Agents
Your trusted partner for property sales and rentals in Birmingham.
3.2
Real Estate
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Your trusted partner for property sales and rentals in Birmingham.
James Laurence Estate Agents is a professional real estate agency located at 37 Ludgate Hill in Birmingham, offering comprehensive services for property sales, rentals, and management. The team is known for its friendly, knowledgeable, and proactive approach, working closely with clients, buyers, and solicitors to ensure efficient transactions. While some reviews highlight positive experiences with dedicated staff, others note challenges with communication and deposit handling, reflecting a mix of client feedback. The agency serves individuals and landlords in the Birmingham area, aiming to provide tailored solutions for residential property needs.
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Comprehensive assistance with selling residential properties, including valuation, marketing, and negotiation.
Full-service letting management for landlords, from tenant sourcing to contract handling and maintenance coordination.
Support for tenants including property viewings, lease agreements, and move-in assistance.
Dedicated services for landlords, including property management, rent collection, and legal compliance.
Professional market assessments to determine accurate property values for sales or lettings.
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Overall rating
Lin_k
Reply for this one. Seeing your response has made me even more certain that you didn’t properly read my entire message. My main point isn’t about how much money it is; it’s that you have a responsibility to tell the landlord which damage was caused by us and which was already there. What I’m experiencing is that you’re not providing tenants with any protection. When problems arise, you simply shift all responsibility onto the landlord. Didn’t you take photos? Surely, at the end of the tenancy, you could compare everything carefully and tell the landlord what damage we are responsible for. If you had done that, there wouldn’t be an issue with landlords making up unreasonable charges in the first place.
S J
Great experience with James Lawrence. Staff are friendly, helpful and professional and very knowledgeable. Karan, Tom and the team worked hard to get my property sale over the line working closely with myself, the buyer and solicitors and their hard work is much appreciated. Thank you.
Jessie Lee
From start to finish, Sana coordinates with me very well in finding a tenant. Every step of the process was explained with great clarity. What I appreciated most was the adaptive mindset — no matter the situation, she flexible and proactive to find solutions. Genuinely pleasant to work with.
Jamie Porter
Really impressed with the whole team throughout the recent sale of my property. Everyone involved was very friendly, understanding, and also very knowledgeable which helped massively in progressing the whole sale as efficiently and quickly as possible. I had multiple questions throughout and every time they explained patiently and always went the extra mile to help wherever they could.
Nathan Grant
Our experience with James Laurence was incredibly disappointing. The staff were consistently rude and condescending whenever we raised genuine concerns, and communication was poor throughout the tenancy. The main bathroom was completely out of action for over three months due to a broken toilet and shower. While one bedroom had an en suite that we could use instead, it was not a practical solution at all, especially for a shared flat. Leaving tenants without a main bathroom for that long is unacceptable and shows a complete lack of care. After moving out, they tried everything they could to make unfair deductions from our deposit. They falsely claimed the flat smelled of cigarettes, even though no one in the flat smokes, and even invented a boiler leak to take more money, despite the boiler being in perfect working order and there being no mention of any issue in the official checkout report. They initially tried to take almost £1,000 from our deposit, but after we appealed, the deposit protection service only awarded them £300, which says a lot about the validity of their claims. We’re more than willing to pay for any cleaning or replacements that are genuinely needed, but blatantly lying just to keep tenants’ money is dishonest and insulting. To make matters worse, it took them four months to return the deposit, dragging the process out unnecessarily. We personally don’t need the deposit money, but that’s not the point. This kind of behaviour is harmful, especially for renters who rely on their deposit to secure their next home. And judging by other reviews, we’re not alone, as many tenants have reported them lying on move-out reports to justify unfair charges. Unfair, unethical, and unprofessional. I strongly recommend avoiding James Laurence and renting elsewhere.
