Jennifer Patterson
I am writing to formally express my concern regarding the conduct of Kevin, the General Manager at your store. I have been a loyal customer since 2012, and unfortunately, my last three visits to this location have been extremely disappointing. What should have been routine shopping experiences turned into ongoing frustrations due to a clear lack of professionalism and customer service. During my most recent visit, the associate assisting me requested help from Kevin. His response was to visibly roll his eyes and walk away, offering no assistance. This behavior was not only unprofessional but also uncomfortable to witness as a customer. The fact that someone in a leadership and customer-facing management role would respond in this manner is deeply concerning. Managers set the tone for the entire store, and this type of conduct reflects poorly on the company as a whole. Because of the repeated negative experiences, I will also be reaching out to his direct manager. I believe this matter warrants review, as customer service and professionalism should be non-negotiable standards—especially for management. I hope this feedback is taken seriously and leads to appropriate follow-up. I have always valued your brand, which is why these recent experiences have been so disappointing. Not to mention, I came for an inspection and none of my jewelry was cleaned.
